Dled and installed trial and can't submit code due to error

Dorico
1

I downloaded the trial, used the Dorico WIP to install, and everything went smoothly. However, when I click on the desktop shortcut it made, I get an error message that reads:

“An error has been signaled by the Protected Object Server:
File SYNSOACC.DLL could not be located in the Windows system folders.”

If I click out of the error, it pops up again (this happens two consecutive times). Once that’s done, a window pops up saying:

“No license was found. Click Enter Activation Code to launch eLicenser Control Center and enter your activation code.”

I do that, and the previous error message appears again. I have no idea what this file is for or why I don’t have it on my computer if it’s important enough to stop the program from loading.

2

Yes, that file is essential, without it you won’t get Dorico to work at all. Try reinstalling the whole program.

3

Per your tip I’ve now tried to uninstall and reinstall multiple times, but I still get the same error message.

EDIT: Wait, it’s doing a new installation that looks more proper now. This didn’t happen before. Will check back with results.

EDIT2: Everything’s working fine now. Thanks!