I have been using Cubase Essentials 4 and Halion 3 on my Windows XP PC for years. All of a sudden my dongle is no longer recognised by the system. The red light in the dongle still lights up, but does not flash brightly like it used to. I tried upgrading the eLicenser software to the latest version but the dongle is still not recognised.
I then tried installing Cubase Essentials 4 and Halion 3 on my Mac (now running Mavericks OS 10.9) with the latest eLicenser software and again the red light on the dongle does not glow brightly and the eLicenser software does not recognise the dongle. I have used these programs with this dongle on both my PC and my Mac in the past with no issues.
Is anyone else out there having the same problem? Does anyone know how to solve the problem without having to upgrade to a newer version? I am reluctant to upgrade as all my midi backing tracks were created using Cubase Essentials 4 and Halion 3, and I am very familiar with using both of these products. Urgently need help with this please.
PS: The number on my dongle reads 000 817 076