as I said, I did a fair bit of searching (however well executed) prior to posting the question.
I’ve run our own product forums (on phpbb, so I know how crap the search is) for many many years (over 14 years), and I’d never dream of suggesting in a response that someone search before posting, but that’s just my personal preference. I only see risk and no upside with that approach. And it takes additional effort to fight the internal struggle let alone type those extra words
I understand what it’s like to see duplicate posts, and I appreciate all the time people put into reading posts let alone answering them. Especially the clearly huge amount of work leo puts in on this forum.
But I don’t see any positive outcomes from snarky remarks (or remarks which may be taken that way). Maybe the remark wasn’t intended to have that tone, and it’s impossible to convey tone of voice in written words in any case. Some alternatives I’ve found that work pretty well are:
- Ignore the post (I can’t in my case with our product forums, but other forum users can)
- just post the link to the previous topic with no other comment. From then it’s clear that any search efforts or lack thereof were insufficient, without adding any salt.
- just re-answer the question
In the end, people in general ask questions in good faith, and getting a cyber-slap back just doesn’t help anyone.