Dorico 2 suddenly won't open

Dorico
#1

Today I tried to open up dorico, and it wouldn’t open. It’s not like it crashed on startup, both the shortcut (and dorico.exe) just didn’t do anything when I opened them. Running the elicenser maintenance, restarting my computer, updating dorico, running a corrupt file check on windows, killing Dorico in task manager and running it again, running a windows compatibility checker on dorico, and nothing worked. I’ve checked and all the other programs on my computer seem fine, including exe’s. Please help, I’m relying on dorico for a number of projects due in a month, and I really can’t sit and wait.

PA My computer is running Windows 10, which just updated, maybe that’s what’s causing the issue. Thanks.

#2

Do you happen to use some Steinberg audio interface or some other Yamaha hardware?
There is a known issue where after a Windows update the Yamaha Steinberg USB driver screws up and prevents Dorico from running.
Reinstalling the driver in that case repairs the situation.

Normally we would ask for a diagnostic report, but since you can’t open Dorico, you can’t simply do that.
Therefore I’m kindly asking you to zip up 3 folder and attach them here to this thread.
The folders are:
C:\Users<yourname>\AppData\Roaming\Steinberg\VSTAudioEngine3_64
C:\Users<yourname>\AppData\Roaming\Steinberg\Dorico 3
C:\Users<yourname>\Documents\Steinberg\CrashDumps

Thank you and apologies for the inconvenience.

#3

Another option you could try is to find eLicenser Control Center (elc.exe), right-click the executable, and choose Run as Administrator, then run the default maintenance task. I know you’ve already run the maintenance task, but running it as administrator is often the crucial step after a Windows update.