Dorico 3.5 - Audio quality sounds terrible

Hello! I’m trying out Dorico Pro 3.5 right now, and during playback and the play mode, the audio quality of all instruments is terrible, and sounds like an awful synth. I originally didn’t see the download for the large sounds file, but have since downloaded it. Is there any solution? Thanks

Welcome to the forum, Andy.

Are you finding this in new projects, imported MusicXML/MIDI, or the example projects? Have you tried reapplying the playback template from Play > Playback Template?

Thanks for the welcome. I’m finding this in the example projects, imported projects, and new projects. I just tried reapplying the template and I’m still having the issue.

I should mention, I tried using noteperformer earlier but switched back to the default playback template, but even before downloading noteperformer the quality was poor

Please confirm that if you load Steinberg Library Manager (a separate application installed alongside Dorico) it correctly shows that your HALion content is actually installed, like so:


Yes, those are appearing there

I expect that when someone from the development team sees this thread, they’ll ask you to start a new solo piano project, throw a few notes in, then go Help > Create Diagnostics (which will silently dump a Dorico Diagnostics zip file on your desktop), then upload both the diagnostics zip and the resulting Dorico file here. You might as well pre-empt their request :wink:

Awesome, Ill get that ready. Thank you very much!!

Dorico Diagnostics.zip (444.8 KB)

Heres the diagnosis zip

For Diagnostic.dorico (394.9 KB)

And here’s the Dorico file

Somehow you’ve managed to get playback through the DoricoBleep

Try reapplying the playback template (play->playback template). This should load the correct HSSE instrument.

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I feel like I’m being a bit stupid, but which of these is the correct one? When I switch to any of these the default setting on VST instruments (the HAL…Sonic SE) isn’t playing any sound, only the dorico beep will

Thanks for the diagnostics report. It looks like the sound contents did not get installed properly.
Please have a look under
C:\ProgramData\Steinberg\Content\HALion\VST Sound
as well as
C:\ProgramData\Steinberg\Content\VST Sound
How many VSTSound files are in each of the folders?
Double click on one of the VSTSound files in both folders, which should register the sound files. Then restart Dorico and try again with the “HSSE+HSO(Pro)” template.
If it still does not work, we could maybe have a remote screen sharing session to sort things.

In the VST Sound folder, theres 2 vst files, and the Halion folder, and a folder called VST Sound - Keda Music.

In the Halion folder, there’s no VST sound folder right away, but after going through a folder called “additional content”, theres a VST sound folder with 3 folders called “HALion Resources”, “HALion Sonic SE Content” and “HALion Symphonic Orchestra”

After double clicking on a file in each folder and restarting Dorico, no sound was playing at all with the HSEE+HSO(Pro) template.

I’m happy to do a screen sharing session anytime

Hm, then you are missing (most) of the sound files, though I wonder, because the Library Manager shows them as installed. But let’s find out, please send me a mail to ‘u dot stoermer at steinberg dot de’ and we’ll sort the details for a remote session. Please tell your time zone and availability. I’m in Hamburg, i.e. UTC+2.