Dorico 3 crashes very often for a number of reasons

Dorico
1

Hi there. I’m experiencing a lot of crashes when using Dorico 3 on my new PC (up to 9/10 per day) on Windows 11. It can happen when opening the app, closing it, opening a new project, navigating to the print page, seemingly for anything. It just feels very unstable and causes the whole computer to “encounter a problem and need to restart”. Any suggestions on how to remedy this would be greatly appreciated. Dorico Diagnostics attached.
Dorico Diagnostics.zip (359.7 KB)

2

Hm, though some of the audio engine logs are incomplete (which most certainly indicates a crash), in the diagnostics there are no crash dump files at all, not from Dorico nor the VSTAudioEngine. Could you please have a look in your Documents folder, there shall be a subfolder Steinberg/crashes. Is there anything to be found in there? If so, please zip it up and post here. Thanks

3

Hi Ulf! Here is what I’ve found in that CrashDumps folder in Steinberg within documents:

New Compressed (zipped) Folder.zip (425 Bytes)

4

Thanks, but that file is from Cubase and already from September.
If Dorico does not create crash dump by itself, please do the following:

  • In the Windows search box, type “regedit” and hit Return, then click Yes when asked if you’re sure you want to allow the Registry Editor to modify your computer.
  • In the Registry Editor, navigate to HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\Windows Error Reporting\
  • If you see a key in there called LocalDumps, then go inside it: otherwise, choose Edit > New > Key, and type “LocalDumps” as the name of the key.
    Select the LocalDumps key and choose Edit > New > Key, and type “Dorico3.5.exe” as the name of the key.
  • Choose Edit > New > Expandable String Value, type “DumpFolder” as the name of the value and hit Return.
  • Double-click the “DumpFolder” label to open the editor dialog, and type “%LOCALAPPDATA%\CrashDumps” as the ‘Value data’, and hit Return.
  • Choose Edit > New > DWORD, type “DumpCount” as the name of the value and hit Return.
  • Double-click the “DumpCount” label to open the editor dialog, and type “A” (hexadecimal for 10) as the ‘Value data’, and hit Return.
  • Choose Edit > New > DWORD, type “DumpType” as the name of the value and hit Return.
  • Double-click the “DumpType” label to open the editor dialog, and type “1” as the ‘Value data’, and hit Return. (This chooses to create a minidump file.)

Then please use Dorico and bring it to crash. Create yet another diagnostics and post here.
Thank you very much