Basically, I’m having a bad time after upgrading to Dorico 4.3 today.
I sat down to work (on a tight deadline of course), and was notified of the possible upgrade. I ran it because Steinberg’s stuff has always been stable and great. But apparently not this time(?)…
Anyway, I can see Dorico running as a background process in the Task Manager, but it won’t actually launch the application. When I try to run Steinberg Activation Manager manually, it just hangs on “Loading, please wait.”, and then stops responding.
All I can find in the logs (attached) that seems like it’s possibly relevant is that “License engine isn’t running,” but I can’t find the License Engine to run it manually. According @dspreadbury in other threads, the Licensing Engine should be in the AppData\Roaming\Steinberg\Activation Manager folder, but the contents of the c:\Users[my username]\AppData\Roaming\Steinberg\Activation Manager are:
… And nothing else. I’ve uninstalled and reinstalled Dorico, the Download Assistant, the Activation Manager, and the Library Manager (rebooting in between), with no change.
… Help? I’m on a tight deadline, and I REALLY need the software to work on this machine.
Here’s the machine info:
|Processor|AMD Ryzen 9 5900X 12-Core Processor 3.70 GHz|
|Installed RAM|128 GB (128 GB usable)|
|System type|64-bit operating system, x64-based processor|
Here’s the Windows Version info:
|Edition|Windows 11 Home|
|Experience|Windows Feature Experience Pack 1000.22000.1219.0|
Attached are the logs from the Activation Manger
Activation Manager Logs.zip (17.1 KB)
… and from Dorico itself…
Dorico logs.zip (12.6 KB)