Dorico 4 Pro not starting on Windows 10 with Blackmagic DeckLink Recorder 4K video card installed

Dorico
,
21

I installed Process Explorer. Dorico4.exe is showing while the splash screen is visible. Then the splash screen disappears and the process is gone. VSTAudioEngine is still running after that.

I was able to catch some screenshots:

crash_1
crash_1762×109 15.2 KB

crash_2
crash_2758×149 20.3 KB

crash_3
crash_3769×175 24.5 KB

22

The Windows Problembericht:

Quelle
Dorico

Zusammenfassung
Nicht mehr funktionsfähig

Datum
‎14.‎01.‎2022 15:18

Status
Der Bericht wurde gesendet.

Beschreibung
Pfad der fehlerhaften Anwendung: C:\Program Files\Steinberg\Dorico4\Dorico4.exe

Problemsignatur
Problemereignisame: BEX64
Anwendungsname: Dorico4.exe
Anwendungsversion: 4.0.0.1026
Anwendungszeitstempel: 61d5ef6e
Fehlermodulname: videoengine.dll
Fehlermodulversion: 4.0.0.16
Fehlermodulzeitstempel: 617010da
Ausnahmeoffset: 000000000089a6a8
Ausnahmecode: c0000005
Ausnahmedaten: 0000000000000008
Betriebsystemversion: 10.0.19044.2.0.0.256.48
Gebietsschema-ID: 1031
Zusatzinformation 1: 0179
Zusatzinformation 2: 0179dda5ac9eab468d2fab3fa8b67896
Zusatzinformation 3: 6a2f
Zusatzinformation 4: 6a2f153007c44308a6e9085ddddc08bb

Weitere Informationen Ăźber das Problem
Bucket-ID: 3110db79f3328633bf74cb2c2f55ab75 (2266659903107345269)

23

Another one:

Quelle
Dorico

Zusammenfassung
Nicht mehr funktionsfähig

Datum
‎14.‎01.‎2022 15:18

Status
Der Bericht wurde gesendet.

Beschreibung
Pfad der fehlerhaften Anwendung: C:\Program Files\Steinberg\Dorico4\Dorico4.exe

Problemsignatur
Problemereignisame: BEX64
Anwendungsname: Dorico4.exe
Anwendungsversion: 4.0.0.1026
Anwendungszeitstempel: 61d5ef6e
Fehlermodulname: StackHash_ea06
Fehlermodulversion: 0.0.0.0
Fehlermodulzeitstempel: 00000000
Ausnahmeoffset: PCH_46_FROM_ntdll+0x000000000009D8C4
Ausnahmecode: c0000005
Ausnahmedaten: 0000000000000008
Betriebsystemversion: 10.0.19044.2.0.0.256.48
Gebietsschema-ID: 1031
Zusatzinformation 1: ea06
Zusatzinformation 2: ea0694254952b013d3c38d6613c2f9f1
Zusatzinformation 3: cb3f
Zusatzinformation 4: cb3f55b2e00909d26c3df33d858e046b

Weitere Informationen Ăźber das Problem
Bucket-ID: c0543ad79cd50d06760cb5618e4b45e5 (1588844199158695397)

24

Now it has started once again - totally random.
application.zip (1.7 KB)

25

I used Hilfe>Diagnosebericht erstellen to create a file on my desktop (Dorico Diagnostics.zip) but it is too big to upload.

Here is one CrashDump from that file
Dorico4.exe.1772.zip (1.2 MB)

26

Aha! :smiley: There we go, that’s what I wanted, an actual crash dump file.
Excellent, because that shows that Dorico crashes in DeckLinkAPI64.dll.
Do you have any idea what that might be and where it comes from?

27

Probably related to my Blackmagic DeckLink Video Cards that are installed.

See my post #7: Dorico 4 Pro not starting on Windows 10 with Blackmagic DeckLink Recorder 4K video card installed - #7 by rick2703

28

When I deactivate my
Blackmagic Mini Recorder 4K Video Card
Dorico 4 is starting fine.

So we found the problem, but what might be the solution? - I need this card.
The drivers of these DeckLink cards are up to date.

29

Yeah, found the culprit, that’s good, but to be honest, now I’m out of steam, someone else has to take over. @dspreadbury , someone from the London team might have an idea?

30

Do you need the card when you use Dorico 3.5? or only when you capture or play video with other programs?

31

Do I understand correctly that the BlackMagic card doesn’t have any video outputs of its own, and is purely used for capturing video?

32

@dspreadbury, that‘s correct. Only Inputs.

33

It’s a bit of a mystery, then. I will certainly ask my more learned colleagues if they have any ideas about how to proceed. However, it now being the weekend, I’m sorry to say that I very likely won’t have any further suggestions until into next week.

34

@rick2703 , one more thing to better understand the whole thing. Can you please have a look on your computer where that DeckLinkAPI64.dll resides on your computer so that we can better understand from where and why Dorico loads in that library? Thanks

35

@dspreadbury , no problem at all. Thanks for your efforts and have a nice weekend.

36

@Ulf , you too have a nice weekend. I will provide the information until monday.

1 Like
37

Hello,
Maybe irrelevant, but I had a pci card which caused a conflict with a software, so that in the end I had to create a batch on the desktop to put on or off this card before using and after its use the spitting program!
So if it can help and be used as a workaround for the moment: here are some links to guide you:

38

Thank you @Dup, I actually thought about something like this and will give it a try this weekend. :+1:

39

My colleague Paul did come back to me before he clocked off for the weekend and requests that you run the attached script capture_dorico_crash.bat in a Windows Command Prompt window. Hopefully this will output a dump file to Documents/Crashes. The resulting dump file may well be too big to attach here even if you zip it up (4MB is the file size limit), so if that’s the case, if you could send it to me by email at d dot spreadbury at steinberg dot de, that would be great.

When you run the script, it may ask you to install a Microsoft/Sysinternals utility called procdump. Once it finds procdump as expected, it’ll then ask you to run Dorico. Assuming Dorico crashes as expected, you’ll find the dump file in Documents\Crashes.

capture_dorico_crash.bat.zip (917 Bytes)

40

Hello @dspreadbury , I have sent you the created crash dumps by email.

@Ulf : the DeckLink Audio64.dll resides in “C:\Program Files\Blackmagic Design\Desktop Video”

1 Like