I need help on inserting notes with the computer keyboard. The key combination: “Shift + OPT” + “C” does not work. I can change register with all the notes in both high and low octaves, except with the “C” key where it is impossible to go up the octave. I don’t know if it is a MacBook M2 Pro or Dorico 5.20 problem. Thank you for your attention and I ask for any advice.
Have you tried reloading your project? After reading your post, I tried the shortcut. It did not work at first, just like you described (any pitch, not just C), but reloading the project seemed to fix it, so it looks like a temporary glitch (I remember experiencing other similar glitches with other keystrokes before, too).
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This seems to work for me.
There are some known issues with various language keyboard layouts: which one are you using?
At the very least, you can just type C, and then Option-Command Up-arrow, which will shift the currently selected note up an octave.
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Thanks for your interest. I have tried the advice and it still doesn’t work. I will continue studying the error. Sorry for my English. Thanks a lot
Good morning, my keyboard is configured in Spanish. Thanks for your advice.
FWIW I installed the Spanish keyboard setup for Windows 11 (sure, I know its not a Mac, but may be helpful). The key combo works fine. This is really not at all helpful, except I think I can assert that this is not likely to be a Dorico bug, I don’t think.
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I have added the English language in preferences. It works well with the English keyboard. Very grateful for the advice.
I am unable to understand why it would not work with Spanish. There is surely nothing special about the letter C in Spanish compared to English.
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Maybe option-c is used to produce ç?
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Which is a letter that doesn’t exist in Spanish? I doubt it is the cause.
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(Getting OT a bit) I know, but ç does exist in neighbouring languages, including Catalan… But I checked on my Mac: a Spanish keyboard even has a dedicated key for ç, and option-c is not a dead key, it produces ©.
(Even more OT) To my surprise, it’s impossible to type the Catalan Ŀ (L with dot) on a Spanish keyboard, and at least my Mac doesn’t have a Catalan keyboard definition to activate. Oh well…
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I keep investigating.
I’ve tried it and it doesn’t work. Very thankful.
It is not the cause. Thank you
It’s curious. Possibly it is a Dorico bug when changing the keyboard to these languages. I’m with proof. Thank you
I looked again, because it bugs me, and I’m a bit of a language/Unicode nerd. The key combo involved is not option-c, but shift-option-c. On a Spanish keyboard on Mac, I can see this produces no character at all. Maybe it just doesn’t give anything back to the OS to work with? Except maybe very low-level keypress codes that aren’t normally tested for in the Qt framework, and that might be useful only if you’re hardcore programming a game console or whatever. At least, on a US or Dutch keyboard [i.e. keyboard definition in OS software], all keys produce at least something, even if they’re dead keys for ´ ` ¨ ˆ ˜ etc.
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Well, for the record, alt-shift-B has never worked for our fellow German users (IIRC) whn in Note entry mode. I think you are right about Qt framework being responsible for that 
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I’ve been looking at problem reports re Qt and various European keyboards. There are a lot of reported issues, for example with Hungarian. I could not find this Spanish one, but indicators are pointing to a Qt framework issue.
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Very kind for the help.
I have been using Dorico for a short time. I come from Finale. It is not serious for the Spanish keyboard. I will investigate. My English is bad. Thank you.