Dorico 5 Audio Engine Crashing/ not being able to save files

If anyone could help me with this, I’d be very grateful.

I recently bought Dorico 5 and installed it on my computer. I started it up just fine and created a small project. I soon found that Dorico was running very slowly and eventually crashed. When I tried to reopen Dorico, it would start to load up, but then crash after failing to connect to the Audio Engine. At this point, I checked these very same forums and found some solutions. I uninstalled and reinstalled Dorico (at the advice of a different post). This temporarily fixed the problem, but now whenever I try to save a project, the entire program freezes up and I have to close it with task manager, losing any progress I made on the project. After some more troubleshooting, I am currently back to having the Audio Engine crash when I try to open Dorico. What should I do?

Dorico 5 AudioEngine 5.6.42 64bit 2024.12.21 21.06.22.893-freezedump.dmp (524.0 KB)

Welcome to the forum @danetheherocane and sorry to hear about your trouble.
Looking at the dump file, the audio engine appears to hang in the audio driver.
If you go to Edit > Device Setups, do you have any other choices there than the Steinberg built-in ASIO driver?
If not, try to google for ASIO4All or FlexASIO. Those are also generic ASIO drivers and are public domain. Do they cause the same trouble with you?

Where do I search for the Edit > Device Setups? I can’t see that option in my computer files, and I can’t access the application at all. It crashes before fully booting up.

Ah, I thought you can still boot up, but if that is the case, then it’s going to become a little difficult. Please bare with me.

So we need to disable the Steinberg driver temporarily. Therefore go to C:/Program Files/Steinberg and in there is a folder called ASIO. Please rename that folder to _ASIO.
After that at least Dorico should boot up and you can go to the Dorico menu Edit > Device Setup. Can you then switch drivers? Please report back. Thanks

This worked, thank you so much!

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