Hi. I have run Dorico 5 for two weeks now. I do not turn off my computer at night and just let Dorico run until I use it next day. It worked just fine in Dorico 4.
But Dorico 5 often crash if I leave it running without using it for several hours. Almost every day I think. When I come back after several hours Dorico 5 has frozen and I have to kill the application process. On every new startup a crash dialog is shown and every time I choose to send the crash log to Steinberg.
I run MacOS 12.6.6. Anyone else having this problem? And is this something you in the Dorico team already are aware of?
I seem to have that kind of crash every time I shut down Dorico, because each time I open it it asks me whether I want to send diagnostics to Steinberg (which I accept every time). Certainly unusual with such a robust app as Dorico.
Hi @MarcLarcher ,
funny enough, but your diagnostics only contain 1 real crash file. That one got generated 20 mins ago and is a crash in Pianoteq 8.
And I don’t know, but could it be that the screen just continues nagging you about sending reports over and over?
I don’t leave mine open overnight, but it is open 6-7 hours a day when I’m at work; and I have not been experiencing this behavior. (Also mac) so something in particular must be causing problems on your machine.
I will update to the latest Pianoteq version (I was lagging two updates behind…). I’ll see if that sorts it out !
[Edit] : it doesn’t. I don’t know if it’s still the same problem. Same consequences: none during Dorico use, but the message at startup. Dorico Diagnostics.zip (1.7 MB)
I had Dorico 5 crash when I pulled Dorico from the background (I’m using Stage Manager) and auditioned a note by selecting it. The note sounded and then wouldn’t play any sound upon re-clicking the note or trying to play the piece from the selection by pressing ‘P’. I re-applied the playback template (NotePerformer 4 with NPPE and four instances of CSP piano loaded) and got the spinning wheel of death. Examining the processes with the Activity monitor showed Dorico non-responsive, the VST audio engine running without problems and NPPE running fine as well. I’m attaching various diagnostics. Dorico Diagnostics_060923.zip (874.9 KB) Archive_spinDumps_060923.zip (1.0 MB)
Hi,
I’ve been working with Dorico 5 on my Mac this week and I also have the same experience as mentioned above. Everytime I shut down or close a project Dorico crashes.
Here are 3 different logs from this evening. Dorico crasah logs.zip (18.9 KB)
After I post this issue I realize that I had a red triangle with an exclamation mark in the bottom-right corner of the window. It was about the audio connection. I tried to switch to different audio interfaces without any difference. But when I finally switched back to my normal external audio interface and choose an other output pair than the default 1/2 (main speakers) the red symbol disappeared and I haven’t got any more crashes.
For me it doesn’t matter what audio output I use because I don’t use audio in Dorico at all because it doesn’t support surround or multiple outputs. Instead I send all playback in Dorico as midi to Nuendo where I host my instruments so I can compose with 7.1.2 listening. So for me it’s just fine to use an other output to get rid of the crashes.
Yes, I learned that the way that I had the silent template as default for a while and was often looking in the wrong place for the reason why the midi input was not working
Hi @GustafLundell , thank you for the data. Contained are 2 crash files and they show a well known pattern of a crash in the MIDI area of the audio engine. We have fixed that bug already and @dspreadbury will send you a hotfix version.
