Dorico 5 Crashes every 3 -4 hours randomly

Hey,

I am hoping you guys can help me get to the bottom of why Dorico is crashing so often;

Here is the Copy from the Clipboard -

Source
Dorico

Summary
Stopped working

Date
‎22/‎07/‎2024 16:06

Status
Report sent

Description
Faulting Application Path: C:\Program Files\Steinberg\Dorico5\Dorico5.exe

Problem signature
Problem Event Name: APPCRASH
Application Name: Dorico5.exe
Application Version: 5.1.40.2138
Application Timestamp: 6653418c
Fault Module Name: d3d11.dll
Fault Module Version: 10.0.22621.3672
Fault Module Timestamp: 4ac6f2bf
Exception Code: c0000005
Exception Offset: 00000000001059c5
OS Version: 10.0.22631.2.0.0.768.101
Locale ID: 2057
Additional Information 1: e535
Additional Information 2: e535a347f30f7ad12ecb37c3da017c31
Additional Information 3: 8f32
Additional Information 4: 8f32b7a0421225d91907bf4dbea6d3fe

Extra information about the problem
Bucket ID: 04703f59515c707f31800822a844157f (1261016840608683391)

There were TWO Critical errors in Reliability so this is the Second one -

Source
Dorico

Summary
Stopped working

Date
‎22/‎07/‎2024 16:07

Status
Report sent

Description
Faulting Application Path: C:\Program Files\Steinberg\Dorico5\Dorico5.exe

Problem signature
Problem Event Name: APPCRASH
Application Name: Dorico5.exe
Application Version: 5.1.40.2138
Application Timestamp: 6653418c
Fault Module Name: d3d11.dll
Fault Module Version: 10.0.22621.3672
Fault Module Timestamp: 4ac6f2bf
Exception Code: c000041d
Exception Offset: 00000000001059c5
OS Version: 10.0.22631.2.0.0.768.101
Locale ID: 2057
Additional Information 1: 5c01
Additional Information 2: 5c017f0861e0354ca2d09ca3ef469714
Additional Information 3: 6cbc
Additional Information 4: 6cbca732217746de13be14344a8e03e8

Extra information about the problem
Bucket ID: ffda850df32d1e1c309a31f31c44481e (1196323571241338910)

I have no idea how to interperate that so any help or suggestions would be great.

Warm Regards

Paul J

This is the module that seems to be the culprit, it is a “DirectX Direct3D 11 runtime” and related to your graphics system.

What graphics card do you have in your computer and do you have any special Graphics software from the vendor installed?

Your Operating system seems to be Windows 11 23H2, do you have the latest updates installed here?

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You need to provide a Diagnostic Report from the Help menu. You can do this the next time you start Dorico after a crash.

1 Like