When I create a new project in Dorico I’m getting no sound using playback and a licensing error. I see that the old licensing model has expired. Is it possible to apply the new licensing model to Dorico 5 or am I being forced to pay for the upgrade to Dorico 6 in order to get full functionality back? The notes about the expired licensing model are not clear to me on this.
Pending a response from the Dorico Team, log onto your account page on the Steinberg site. You may be able to correct things from there.
Looked at that already. The only things I see there are a place to re-enter my download code and another for the ‘serial number’ for the eLicense software which apparently is not the same as the download code - but the email I got when I purchased Dorico from being a Finale user only has the download code even though it says to “save the serial number” but then again since eLicense has been taken down that part seems moot.
If you purchased your Dorico via the latest Finale offer, you must already have v. 5, which uses the newer authorization (and the Steinberg Activation manager) rather than the eLicenser that was just discontinued.
So any lack of sound in version 5 is not a licensing problem. Try re-applying the Playback Template.
I went ahead and paid for the upgrade to Dorico 6 and it’s giving me a licensing issue still with Halion 7 even after I put in the new download code both on my account online and in the download assistant. I’m in the middle of installing everything under VST & Plugins that have anything to do with Halion 7 to see if that helps.
Are you aware that Halion 7 is not the same as Halion Sonic 7. Halion 7 is a full fledged sampler program that needs its own (purchased) license, while Halion Sonic 7 is included with Dorico.
I may be on the wrong path with that - I haven’t even tried anything with this project at this point other than adding 1 player and when I open up Dorico 6 now, I’m still getting this annoying error when I haven’t touched any settings in the project have anything to do with Halion anything, it just defaults to Halion whatever it is:
This is all default, there shouldn’t be a problem:
Shut down Dorico. Then move HALion 7 out of your VTS3 folder and rename it _HALion 7 (with the underline) temporarily. Then restart Dorico.
If that doesn’t change anything, reboot the computer and try one more time.
If neither of those work, we may have to wait for @Ulf to solve it when he wakes up in the morning.
I’ll wait for @Ulf, I’m not about to dive into yet another rabbit hole after I’ve already been fighting with this for several hours, this is extremely frustrating and wasting a lot of my time. I should not have to keep tinkering with stuff, the software should a lot more stable than it apparently is.
I hope Ulf can help you get it straight tomorrow morning.
Hi @lazmusic,
you seem to have HALion 7 installed but no license for it. Do you have a license for an older HALion or maybe a trial license that already expired?
What if you create a new project, let’s say from piano template, does that also try to load HALion 7 and you get the license error?
When you created such new project, please do from the menu Help > Create Diagnostic Report and the corresponding zip file please attach to a reply here. Thanks
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Before attaching this I tried going into the download manager and removing everything Halion under VST Instruments & Plugins, still got the same issue
Dorico Diagnostics.zip (830.1 KB)
Thanks for the data.
According to what I see, you still have HALion 7 installed and in your preferences it is specified to use the best available HALion derivate. So among HALion Sonic SE, HALion Sonic and HALion the best available in your case indeed is HALion.
So either you remove HALion 7 from C:/Program Files/Common Files/VST3 or you go in Dorico to Edit > Preferences and change on the Play tab the settings in a way that @Derrek kindly has shown in his screenshot earlier in this thread.
So then after I had gone through every single app under the All Products (separate licenses required) and made sure everything was deleted, I additionally needed to delete HALion 7 from C:/Program Files/Common Files/VST3 – I’ll own my ID-10T user error when I didn’t look closely enough to see “separate licenses required” and mindlessly installed stuff. I don’t understand why the download assistant didn’t also clean up the ../VST3/HALion 7 folder when I used it to delete the HALion 7 files from the interface.
The Steinberg Download Assistant’s purpose is downloading and installing, not uninstalling.
Uninstalling under Windows is usually done via the Windows System Settings on the Apps tab