Dorico 5 - No Sound & Missing Playback Components (Mac Mini, Ventura)

Dorico
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1

Hi everyone,

I’ve recently purchased and installed Dorico 5 on my Mac Mini (Ventura 13.6.4). As instructed, I downloaded and installed all required sound content via the Steinberg Download Assistant, but I can’t figure out why playback isn’t working. Dorico doesn’t find any sounds and remains completely silent.

Every time I open Dorico, I get this error message:

An essential component used by Dorico for playback has not been found.
Please run the Steinberg Download Assistant and install the following:

  • HALion Sonic SE 3 - Content
  • Indian Drum Basics
  • Groove Agent SE 5 - Content
  • Iconica Sketch
  • HALion Symphonic Orchestra

All of these are already installed in the Steinberg Download Assistant, so I’m not sure what I’m missing.

Has anyone encountered this issue before? Did I miss a step? Any help would be greatly appreciated, I’m starting to get desperate!

Thanks in advance for your help!

Error DORICO 5
Error DORICO 5415×350 24.3 KB

2

You’ll need to upload a Diagnostic Report, from the Help menu.

If you open Steinberg Library Manager: are the libraries listed there? And if you click on “Details” for one of the libraries, are the filepaths under /Library/Application Support/Steinberg/Content/HALion …?

3

Hi @Orchestrator , welcome to the forum.

And @benwiggy is right. If the contents files are correctly installed then they all reside at the location that benwiggy mentioned above. If they are around, then please check on the file permission, namely that every user has at least read access to any of the files below that folder.

4

Thank you for your answers! I’ve checked the filepaths, and for most of them they look good. A few are in Download, and if I try to move them I have this message:

SLM_Olympus Choir Micro
SLM_Olympus Choir Micro1065×220 60.2 KB

I’ve noticed also that some missing instruments are installed in the Steinberg Download Assistant, and don’t even appear in the Steinberg Library Manager. Are they all supposed to appear in this list?

SDA
SDA1456×435 59.5 KB

SLM
SLM1052×1022 168 KB

Also, you mentioned to check the file permission, sorry if this is a stupid question, but how do you do this?

Thank you again!

5

You can see that some of the files are in /Library/Application Support/Steinberg/Content/… and some are in your user’s Download folder.

The ones in your Downloads folder didn’t get moved to the correct location, and that’s what’s causing the problem.

This is a known problem with the installer, which sometimes, but not always happens.

You need to run this Terminal command to give the folders the correct access:

sudo chgrp -R staff /Library/Application\ Support/Steinberg/Content/*

Doubling-clicking on the .vstsound files (or selecting them all and opening) should then move them to the right place.

3 Likes
6

Thank you very much for your help! I was able to fix it :slight_smile: