I’ve been having so many crashes with Dorico 6 right now. I’m running an RTX 4090, Noteperformer 5.1.2 and 4 Roli M’s for MIDI entry. I don’t get crashes at all on my laptop using the Rolis.
I’m thinking it may have something to do with the NVIDIA driver but not sure.
Here is a link to download diagnostics: https://drive.google.com/file/d/1Uy7uEwYdR7O9AmrX95REoAgotOViILy-/view?usp=sharing
I have an update. The crashing was making it completely unusable and I decided to try going into Nvidia control panel and just turning everything off that could be turned off. I’ve been working for about 30 minutes with no crashes but the screen will flash off on and on if I move the score around a lot.
It’s looking like this is a graphics card/driver issue. Please advise and fix soon. I really need this to work. Looks like I might have a workaround but the flashing screen gets annoying.
Hi @Tony_DeSare , if it is a graphics card/driver issue, then there is nothing that we can do about it, it is simply not in our hands.
You can try to update your driver to the latest available one and hope that that solves your problem, but other than that there is no other advice I can give, except for changing the graphics card.
Just for nostalgia’s sake: I remember the bad old days when practically every issue in Finale could be corrected just by updating video drivers. That became the standard first response from everyone on CompuServe. 
Carry on…
I maybe have found the solution for those having a similar issue. I was still crashing even with the NVIDIA control panel stuff shut off. I turned back on the GSync and it stopped the flashing. I also turned off HDR in the app specific settings in Windows, not the NVIDIA control panel and so far no crashes. It also seems that maybe my LG 4K monitor might be involved. My theory is that it’s being cause by the HDR on the monitor interacting with Windows HDR. Time will tell.
Including this for anyone else that might have an issue. If this doesn’t end up solving the issue, I will report back.
From Gemini:
HDR (High Dynamic Range) settings, particularly in Windows and on certain Mac configurations, can cause significant issues with Dorico, ranging from video playback problems to interface rendering errors. HDR, which expands the color and brightness range, can conflict with the Standard Dynamic Range (SDR) environment in which most notation software operates, leading to display issues.
Video Playback Issues: HDR video files (such as those recorded on iPhones in HEVC format) can cause Dorico’s video window to not function, display a green screen, or fail to load, as the video engine may struggle to handle the metadata.
Screen Flicker: Users on M1 Mac Minis with 4K monitors have reported screen flickering during playback in Dorico, often appearing after the monitor wakes from sleep.
Washed-Out Colors: When Windows HDR is enabled, SDR applications like Dorico may appear washed out, with incorrect colors and contrast.
Audio Engine Failures: In some cases, external monitors (like LG HDR 4K/5K displays) can cause, or be related to, failures in connecting to the audio engine, particularly on macOS.
Performance Lag: Changes in the Qt application framework (used by Dorico 5) can cause input lag on certain systems, which may be exacerbated by high-resolution/HDR display settings.
Potential Solutions and Workarounds:
Disable Windows HDR: Turn off Windows HDR when working in Dorico to avoid washed-out colors and interface issues.
Convert Video Files: If video files are not working, convert them from HDR/HEVC to SDR/H.264 before importing into Dorico.
Adjust Monitor Settings: If using a 4K monitor, check if HDR settings can be adjusted, or disable it specifically for that display in the operating system.
Reopen Project: For flickering issues on Mac, closing and reopening the project may resolve the issue, as suggested by some users.
Disconnect External Displays: If experiencing audio engine failures, try disconnecting the external HDR display to see if it resolves the issue.