Dorico 6.1 hangs on scanning EW Opus

Hey team, I think I was one of the first to install the update, read the announcement 1 minute after posting… :wink:

I just bought and installed EW Opus shortly before, now D6.1 hangs upon scanning at startup, Diags enclosed.

Cheers,

Benji

Dorico Diagnostics.zip (1.2 MB)

I found the solution, The VST3 folder had miraculously been switched to read-only, maybe something to keep an eye on… :wink:

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Dorico Diagnostics.zip (834.7 KB)

Hey team, it has just happened again, the scanner doesn’t get past EastWest’s Opus…Someone :wink: feel like taking a look?

Thx,
Benji

Hi Benji, I actually feel like a Tooheys or two :zany_face: (Australians will know what i mean).

Anyway, where exactly is it hanging, in the vstscanner or in the vstscannermaster?
If it is hanging and not crashing, then I need a spindump of the process.
There is a free tool called ProcessExlorer from Sysinternals that can create mini dumps from a running process. It’s tiny and for free and so much better than TaskManager.

You find a certain process in the list of all running process, do a right click on it and from the pop-up menu choose Create dump > Create mini dump.
Save it to disk, zip up and then attach to a reply here. Thanks

Flens! :smiling_face: :+1:

I’ll go up to the studio and do it right away, thx so much!

B.

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That will also do :grin:

Here they are:

vstscannermaster.dmp

vstscanner.dmp

VSTAudioEngine6.dmp

Thx!

B.

Thanks Benji, I’m actually having a Carlsberg now :grin::clinking_beer_mugs:so you have to wait a bit, but latest Monday morning I’ll have a look. Prost

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No worries, thanks a lot!

Cheers,
B.

Moin Benji,

so it is the vstscanner hanging while having Opus loaded. Since I don’t have the debug symbols there is hardly anything I can tell about it. That’s why I’ve sent that dump file to my friends at EastWest and see what they have to say about it and why it is hanging.

And you are sure that there is no dialog box maybe sitting behind the Dorico window waiting for a prompt?

Hey Ulf,

I’ll check again… :smiling_face: :+1:

And thx a bunch!:person_raising_hand:

An update:

I just had a very nice Teamviewer Session with an EW tech, and the issue seems to be that the PACE licensing engine is somehow timing out upon scanning of the plugin, in Cubase as well as in Dorico. They are on the case and will keep me posted!

Cheers,

Benji

Thanks for sharing, Benji. Was it Gerrit that you were having the remote session with? To him I reported the issue in first place. I think I did not mention your name, so I wonder, did you also get in touch with EW on your own initiative?

Hey Ulf,

No, I was in touch with Michael, but told him that you had already submitted some dump files to an acquaintance of yours at EW.

Yeah, it increasingly felt like an issue on their side, so I indeed opened a ticket with them. Let’s see… :wink:

LiGrü, Benji

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