Dorico 6.2.10 blank screen - only menus work

[ragnar.hellspong]

When I start Dorico after updating to the latest release the program screen is blank except for the uppermost menu line. What happens?

[benwiggy]

Can you give a few more details? Windows or Mac (or iPad)..?

You’ve rebooted?

Can you create a Diagnostic Report from the Help menu, and upload it here?

[ragnar.hellspong]

Windows 11 - the computer has been shut off = rebooted.
Dorico Diagnostics.zip (352.1 KB)

[benwiggy]

Can you actually use the menu line to open or create a new document? Does it all work then?

[charles_piano]

This has already been reported in 6.20 — it happened to me as well.

Dorico 6.2 on Windows 11 - Steinberg Hub displays blank box

I’ve just updated to Dorico 6.2. All fine on the Mac Mini, but when I open Dorico on the Windows 11 laptop the hub just shows an empty box with the menu across the top (see screenshot) . When I open a project, everything works as expected. The first time I opened Dorico on the laptop Windows flashed up a security warning, but it disappeared so fast I couldn’t read it. I guess it’s something to do with permissions? It’s not happened since the first time. Any ideas what’s causing this? BTW …

It happened again yesterday in 6.2.10 after a warning like this:

I was about to upload a Diagnostic Report here, but I first tried reinstalling 6.2.10, rebooting, and everything seems fine now… but there does seem to be something a bit unstable on Windows for some users.

See also here:

Error when launching Dorico 6.2

Hi, when launching Dorico 6.2 after installation, I get this : [Capture d'écran 2026-03-11 175809]

[ragnar.hellspong]

After program update and reboot it now does work. But I also had a Windows 11 warning message that some part of Dorico would not work because Windows 11 could not determine the source of the publisher. Before only the uppermost menu row was shown not the underlying menu.