Dorico 6.2.20.6183 Crashes on startup

Dorico
1

Hi all,

This has halted my work! I can’t figure it out.

On start-up, I get an error message: See attachment.https://drive.google.com/file/d/1yU25nqnjEx8wTZERGjuf9W1GdGiSijbQ/view?usp=sharing

It basically says some components are missing and to reinstall, which I have done several times to no avail. Some files I can open and play; others don’t open. Some instruments play back; others don’t. There is no apparent logic to it as far as I can see. I assume it has to do with the audio engine.

A few weeks ago, I had some extra time on my hands and thought I would install all the add-ons I had never looked at before. I did this, and then things seemed ok for a while.

Here is what I have installed.https://drive.google.com/file/d/12zQrD-35tvEQ9fcCqvGLOuP0lGsRWvVx/view?usp=sharing

Then the error messages began…

I also noticed that a lot of the sound files were installed in my download folder for some reason, and used the library manager (for the first time) to move them into the Dorico folder in my documents folder. Short of a complete re-install, can anyone make a suggestion?

I only use Dorico to write charts for my bands and am not too concerned with sounds and expressive playback, but I thought I should check out what else is possible! Doh!

I have sent multiple error reports to Steinberg, but since they are anonymous, I haven’t received a response, so I am asking here.

Windows 10 (if it ain’t broke don’t fix it!) Might have to change that opinion soon :slight_smile:

Here’s hoping!

Cheers, Tom

2

One more thing, Groove Agent SE6 tells me that there are 5588 files missing, but it can’t find them, maybe that is a clue…

3

I don’t really have a solution for you but I will share your frustration. I’m functional on my Mac but I purchased the discounted Iconica Opus from Steinburg and the Download Assistant was a nightmare. It randomly chose a directory for part of the files and then the defined directory for the remainder of them. That utility is a bugger.

It took 3 days of starting and restarting to download those approx 200 GB worth of files due to multiple download failures. Then I had to end up installing the sound files manually because there were no apps for installation. Halion interface will not read those directories either yet they show up when choosing Iconica Players and Sections.

It makes no sense. There are no other issues with my OS or any other application - only Steinberg’s. I’m wondering if some sort of malware has infested the Steinberg serves unknown??? I’ve done a deep dive with malware detection software on my Mac and there is nothing… Unfortunately, there is no diagnostics save function in the Download Assistant.

4

Quick follow up: I was in direct contact with Tom and we figured he had 2 issues, one with the contents installation and one with Groove Agent always crashing.

Contents-wise I could help him, but not with Groove Agent and so I handed that issue over to our HALion team.