It is his email address as in a.person@steinberg.de
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Hi there, I had send you an email couple hours ago. But, don’t know weather if you recieved it or not.
Yes, thanks it did arrive, I will have a look soon.
Hi @westleyteng ,
your diagnostics contain a lot of Dorico crash files and they are all the same.
But they show a known pattern.
Could you please empty out the following folder:
C:\Users\your_user+name\AppData\Local\Temp\Dorico\cachedFileDataProvider
and see how Dorico then starts?
Hello! I’m new to the forum (Windows 11). I followed the instructions on the thread you referenced. I can’t reach the DoricoDiagnosticReport because it’s more than 4MB. Thank you for your help.
Gérard (France)
Welcome to the forum @GUILLOURY_Gerard .
Please send the data directly to u dot stoermer at steinberg dot de
Thanks
Thank you very much. I don’t know how it happened but the opening of Dorico 5 was successful again by validating the error report directly to Steinberg.
Merci beaucoup. Je ne sais pas comment cela s’est produit mais l’ouverture de Dorico 5 a de nouveau réussie en validant le rapport d’erreur directement à Steinberg.
Hi @GUILLOURY_Gerard , just sending crash reports to Steinberg does not fix anything, it was just a coincidence. Most likely Dorico’s audio engine just needed a little longer for the first time plug-in scanning.
But I’m glad you are now up and running.