Dorico crashes when opening the same file

Hello,

I think Dorico should not enable you to open an already opened file (creating a second window). This makes it unstable, I suppose, and potentially creates conflicts in saving. Furthermore, Dorico eventually crashes. Took me some time to find out that the crashes were due to opening an already opened file.

Anyone having the same problem? Hope this can be sorted out.

Thanks,

I’ve not encountered that issue. Can you share Dorico version and operating system version/info? And maybe provide a copy of the file in question with anything not fit for nor desired to share for, general knowledge removed? If we can reproduce the issue, we might just ID the solution for you.

Thanks. Can you open an already opened file and see a new window with a ‘- 2’ suffix added to the name?

Not here on Windows. I am unable to open the same score more than once.

I cannot open two instances. What version of Dorico are you using?

You can open another Window in Dorico for the currently open document, but that is not the same as opening the same file twice, which shouldn’t be able to happen.

Many people use two windows, as you can have different modes in each one, or different layouts, etc.

In any case, opening another window for the current document shouldn’t cause a crash.

Please provide more details: OS platform and version; are you opening this file from a Cloud storage, external disk, etc.

You can create a Diagnostic Report from the Help menu, which you can then upload here for the developers to look at.

Dorico explicitly disallows opening the same project more than once. If you’re able to persuade it to do it, please let me know the steps, so we can tighten them up.

I’ve often worked with two different documents at the same time with no issues, and have occasionally misclicked and tried to open the same document from the Hub; Dorico has always just taken me to the already opened document.

Hello. Thanks to all for the replies. I’m using the latest Dorico version 6.2.30.6245 for Mac. MacOS version is 26.7, Tahoe.

The problem usually happens when I choose an already opened file from File > Open Recent. Anyone has this problem?

Crash reports have been sent to both Apple and Steinberg every time this happens…

BTW, I just tried again and it manifests with any file. Open the file, and then reopen it from the Open Recent menu. You get a new ‘- 2’ window. It is also possible to do it via the project hub window (just tried).

I just tried the same on a Windows machine and it simply does nothing when I try to open the same project again.

What I can do and where I get the “-2” display is when I open another window of my project via this menu

But that is not the Recent file list, it is just another window of the already open file.

I can’t reproduce this on either Sequoia, nor Golden Gate. You’re absolutely sure that it’s not just two window views of the same document?

Can you upload a Diagnostic Report here? That’s the best way for the Dorico team to get the information, not just sending it to Steinberg generally.

I can reproduce the opening of a second copy. (Latest Dorico, Mac OS Tahoe 26.7.) Picking the currently open file from “Recent files” opens a second copy. (I can tell it’s a second copy and not just a new window, because I get the “activate playback?” question that you get when you open a second project.)

My steps to do it was simply:

  1. Open Dorico.
  2. Open a project
  3. Pick the same project from “recent files”.

I did not try to do anything to provoke a crash. (I immediately closed Dorico normally without issues.)

Fascinating, I have the version of Dorico but MacOS Golden Gate (27) and it will not open a second file in the manner you prescribe. Perhaps this is an OS issue and not a Dorico issue…just a thought.

I have the latest Dorico app, os27 and I just opened twice the same file following the Open recent file receipe. Strange.

This is what I love about this forum and its members. Good cooperation, folks!

<3

not on Mac M2Max Golden Gate 27.0

Apple silicon or Intel?

M4 Max

If you can reproduce this, please supply a Diagnostic Report for the team.