Dorico doesn't seem to play

Dorico
1

I recently installed Dorico Pro on a computer that previously had SE (which was quite a chore) due to a new site license at my college. Now I get no playback. The green playhead just stays put and doesn’t advance, and no sounds are generated. How can I diagnose this?

I did try changing playback templates and the instruments in HALion Sonic change, but still no sound. Playback is initialized.

2

Not sure about the solution but you didn’t need to reinstall the program: it is the same thing but just opens differently depending on your license.

3

Is this with all projects?

You could try resetting your Preferences to Factory settings via the bottom of the Preferences dialog?

4

Hi @JonArnold,

please load a project that does not play back and then choose from Dorico’s menu Help > Create Diagnostic Report. The corresponding zip file please post here. From the contained logs and stuff I get a first overview and then can come up with more specific advice.
Thanks

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5

Thanks- attached: Dorico Diagnostics.zip (1.4 MB)

Yes, it’s with all projects. I didn’t try resetting preferences. I would have loved to not reinstall, but the site license code did not work in the download manager. Perhaps site license activation is too different.

6

Hi @Jon_Arnold ,
thanks for the data. Actually there is no sound because you have no audio driver selected. Please go to Edit > Device Setup and in there choose an audio driver. The log files say you have these devices/drivers:
Focusrite Thunderbolt ASIO
Focusrite USB ASIO
Generic Low Latency ASIO Driver
Steinberg built-in ASIO Driver

If I were you, I’d choose the Focusrite driver first. If that works , then also the first 2 output ports are used and displayed in the dialog.
With that in place you should get sound out.
Let me know how that goes. If it doesn’t, please send a fresh diagnostic report.
Thanks

7

Thank you! I don’t have my Focusrite device connected, so I chose the Steinberg ASIO driver, and it worked!

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