Dorico Elements 3.5 to 5.0

I’m trying to go from Elements 3.5 to Elements 5.0 using a previously unactivated upgrade to Elements 4. My expectation is that at some point I will be offered v 5 as per past practice. Windows 10 x64 22H2

The process stalls at the license conversion stage ie opening the eLicenser.

Process so far:

  • Have started the Download Assistant which updated itself and installed the latest eLicenser version.
  • Entered the Download Access Code
  • Seen the offer of an upgrade to Elements v4
  • Received the license Activation Code (to Elements 4.0) and clicked on the Upgrade button
  • Received an error message “The eLicenser Control Centre cannot be launched. Please download the latest version of the eLicenser Control Centre and try again.” This happens with and without the eLicenser being open.
  • Have confirmed the eLicenser is the latest version, showing the dongle and the existing Elements 3.5 license. Have performed eLicenser Maintenance process. Restarted the SDA app. Rebooted the PC. All without success or change to what I’m seeing.

For advice please.

Can you send me via a private message the Dorico Elements 4 DAC you’ve received, and your Steinberg ID email address, and I’ll take a look and see if I can figure out what to do to help you?