Very new still to Dorico - hardly use it. I open Win D5 today and it took a long time to scan plugins then crashed. Its open again now, but giving me this message :
“Soft-Eliceneser doesn’t have enought permissions to run properly. Please Run LCC to fix this”
Ignoring the speeellling, If LCC is the E Licencer I have run it to update it but the message returns. I am confused about how Steinberg handles licences now. Is the dongle still used? I have lots of plugins.
If you are getting an eLicenser mssg from Dorico 5, then the culprit is likely one of your VSTs that still requires the old license, and that may be what causes Dorico to fail to open rather than some flaw in Dorico.
Situation is now much worse. After seeing advice from Steinberg to re-install El licencer, I did. The Elicencer is now hanging on “reading e licensers”. Dorico gives this message
Dorico Diagnostics.zip (900.8 KB)
Thank you Daniel, always speedy. Can you tell if all my steinberg licences have been transferrred away from the dongle?
I can’t remember what I have got, having been with Steinberg Since Cubase Score, 1993, Also i think, but am not sure, that this page only shows “licences” by Steiny, not those on the dongle.
The dongle is not currently used by any of Steinberg’s products; and they will be shutting down the old licensing server in May. You need to make sure that you have the latest version of everything; and you may need to remove anything old that hasn’t been updated.
However, I’m sure one of the team will look through your diagnostic report, which will pinpoint exactly what’s going on.
While both Dorico 5 and Cubase 14 use Steinberg Licensing, my guess is that you have some old plugins installed that still use the eLicenser. Even if you aren’t actually using those plugins they will still get scanned when Dorico/Cubase starts up. As part of this the Steinberg Activation Manager will have to talk to the eLicenser system.
There are basically two ways of going about this. We could try and work out which plugin is triggering the eLicenser. Looking through your logs one thing that jumps out at me is that you’ve got multiple versions of HALion: if I’ve read it correctly you’ve got HALion 4, HALion Sonic SE 3.5 and HALion Sonic 7. I think you no longer need HSSE 3.5 as HALion Sonic 7 does everything that that can do. I think HALion 4 is also quite old so that will also be using the eLicenser. Dorico actually has a setting in Preferences to control which version of HALion gets used - you probably want to change that to use HALion Sonic specifically.
The other option is to tell SAM never to talk to the eLicenser system at all, and there is an option in SAM’s settings that can do this. SAM’s settings are in %appdata%\Steinberg\Activation Manager\settings.json - you can set "enableELicenser": true in that file to false.
Exactly as Richard wrote. HALion 4.5, HALion Sonic SE 3.5 and HALion Sonic 7.1 are around. There is also a freeze dump of the audio engine, and the callstack shows exactly that, namely the engine is stuck because it loaded HALion 4.5, that one calls into the old eLicenser system and hangs there.
So my advice is similar, go to C:/Program Files/Common Files/VST3/Steinberg and (at least temporarily) move HALion and HALion Sonice SE out of that folder, e.g. to the Desktop. Does it then start up and work properly?
Thank you guys, that has got both Cubase 14 and Dorico 5 working!!! I did both, I removed Halion 4 and 3 and I disabled elicencer. My only concern is now that I have disabled the elicencer, I can’t go and see what is on it. I can’t remember if anything important was also on it. not overly worried though.
How did you disable the eLicenser? Did you uninstall it or just switched off in the json file (like outlined by Richard)?
If it is still installed you should still be able to launch the eLicenserControlCenter app. There you can see what old eLicenses you own.