Dorico keep crashing, which is unusual

Dorico
1

Hi all,

I have been experiencing a lot of crashes in the past few days. Inevitably, when I close the program, it crashes, and sometimes when I save a document.
I’ve attached a crash log if that might help the team to find an answer,

Thank you for you support

Benoit

Dorico_crash_log.zip (76.3 KB)

2

Thanks for the data, Benoit, we will have a look.
But have you also seen crash reports of the VSTAudioEngine? In case of doubt, simply do from the menu Help > Create Diagnostics Report, that will grab everything that is relevant for us to be watching at.

@dspreadbury , the Dorico ips files I uploaded to TST-6713.

3

All of the crash logs in the diagnostic report show the same stack trace. It looks like Dorico is crashing when trying to show the Hub window after you have closed a project. The crash suggests that we’re trying to set the keyboard focus somewhere in one of the controls in the window, and that this is failing somehow. We don’t explicitly try to force keyboard focus to a specific control in the Hub, so I’m unsure what might be going on here.

Do you have any unusual keyboard settings on your computer? Are you running any third-party utilities that might interfere with the input method on your computer, e.g. auto-completion tools or anything of that nature? Are you running with an unusual input method chosen (under Text Input in the Keyboard pane of System Settings)? Do you have any unusual settings activated on the Accessibility pane of System Settings?

4

Thank you Daniel,
is there something I can delete (preferences of some sort) or re installing something since I did not make any change to my gear or applications in months?

B.

5

If this is a new phenomenon, there must be some kind of configuration change on your system that’s triggering the problem. Can you answer any of the questions I asked in my previous reply concerning your system settings, third party utilities, etc.?