Our school is using Dorico for music lessons on new Windows 11 PCs with higher than recommended hardware. Dorico is installed, VST library available and installed. Multi user license applied and activated. Access to all users given to C:\ProgramData\Steinberg folder. However often when Dorico is clicked it doesn’t open for the user, blue circle flashing and loading but nothing happens. A PC restart has to happen for it to open for a student. There’s no fast user switching enabled so everyone else fully logged off, no other instance of Steinberg software running. I’ve contacted support over a week ago but heard nothing yet - this is very disruptive to teaching as PCs keep having to be restarted again at the start of 5-6 lessons per day. Does anyone have any recommendations or suggested things to try? Thank you
Welcome to the forum @musicsoftware .
Sorry to hear about your trouble, the best thing to do is on one of your machines, start Dorico up to the hub window and then do from the menu Help > Create Diagnostic Report which creates a zip file on the Desktop. That file please attach to a reply here, or if it is too big, please send it directly to u dot stoermer at steinberg dot de.
From the contained logs and other data I can then give further advice.
Steinberg-Activation-Manager-Diagnostics_20260212T111319.zip (222.0 KB)
Thank you so much, this is from one of the PCs today. Dorico wouldn’t open on it - tried to open activation manager and it said license engine wasn’t running and restart was needed… Groove agent opened OK and Download manager, just not Dorico or Activation manager, thank you so much
So for some reason the license engine does not start up properly.
Could you please go to the Documents folder on that particular machine, and in there should be the subfolders Steinberg\CrashDumps. Are in there any *.dmp files to be found? Could you zip them up and send me, please? Thanks
Thank you, please find attached, thanks
Dorico6.exe.11908.zip (1.2 MB)
Could you try deleting: C:\ProgramData\boost_interprocess\<id>\CachedFileDataProviderManager (the <id> part of that path will be unique to your computer)
Let me know if that allows Dorico to start up.
(This can arise when Dorico is run as admin and temporary files are created with admin permissions that non-admin users can no longer access)