Dorico playback crackling, cutting out, but only during certain actions within Dorico

I’ve run into a peculiar problem with Dorico playback. It has only started to happen once I began using higher-grade and beefier sample libraries vs. Halion Sonic or Note Performer.

Essentially, playback will become garbled and cut out entirely. It will not resume again until a note is triggered in the affected instruments.

This is not a buffer size issue. My buffer size is at the highest latency option availalbe. This issue is occurring across all instruments, regardless of sample library.

This is not a driver issue. I am using AISO drivers from my interface. I don’t have any problems with audio cutting out on any other software.

The issue only happens when I start to manually move what the write window is displaying. So the audio cutting out does not happen when I sit back and let the audio play and the green playback bar move the screen for me. It only happens if I interact with dorico at any level after pressing play.

Once the issue starts, if I begin to play from the same note that I previously tried to play, the issue will persist regardless if I interact with Dorico or not. Once I change the location I start, and then don’t interact with Dorico while I listen, the issue usually goes away.

Ryzen 9, 3900X
32 gigs DDR4 RAM
RTX 2060
ASUS X570 TUF Gaming Motherboard
1.5TB V-nand Samsung Evo+ Pro SSD
Behringer UMC 404 HD interface or Focusrite Scarlet 4i4

USB interface plugged directly into motherboard. Not using USB from case. Headphones + all cables are working correctly. This is not a hardware issue as far as I can tell.

[edit] Found a new issue.

If I click out of dorico the issue starts to become really prevalent and never goes away. So if I interact with anything else the issue won’t go away.

Dorico (3.4 MB)

For a start, could you please do from Dorico’s menu Help > Create Diagnostics Report and attach the corresponding zip file to a reply here? Thanks
That will give me a first overviews and then I’m going to ask more specific questions.

I just added it in!

Thanks for the data, but the logs did not show anything decisive. Before we go ahead with some more heavy analyzing, please open the Dorico Preferences dialog, click on the Play tab and scroll all the way down. There you find the Advanced Options where you can switch ASIO-Guard off. If you do that and restart Dorico, do you then still get those audio noises?