Dorico Pro 2 Not Loading

Hi
I’ve just bought a new iMac (32GB Ram) and installed Dorico Pro 2 (2.2.10) & Cubase 9.5 using the download centre. Cubase works ok. Dorico worked ok for about 1 hour then it crashed and will now no longer load. I’ve unistalled it and re-installed it but it still refuses to load. When I launch it the brown splash screen comes up and all of the vst’s etc are shown as it loads them. Then it gets to “initialising UI” and falls over - here’s part of the error log I get:


Process: Dorico 2 [656]
Path: /Applications/Dorico 2.app/Contents/MacOS/Dorico 2
Identifier: com.steinberg.dorico2
Version: 2.2.10.1256 (2.2.10.1256)
Code Type: X86-64 (Native)
Parent Process: ??? [1]
Responsible: Dorico 2 [656]
User ID: 501

Date/Time: 2019-03-18 13:46:03.157 +0000
OS Version: Mac OS X 10.14.3 (18D109)
Report Version: 12
Anonymous UUID: C55ABD44-508C-7904-B538-97E2DBE78F00


Time Awake Since Boot: 650 seconds

System Integrity Protection: enabled

Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000000
Exception Note: EXC_CORPSE_NOTIFY

Termination Signal: Segmentation fault: 11
Termination Reason: Namespace SIGNAL, Code 0xb
Terminating Process: exc handler [656]

VM Regions Near 0:
–>
__TEXT 00000001024ce000-000000010823d000 [ 93.4M] r-x/rwx SM=COW /Applications/Dorico 2.app/Contents/MacOS/Dorico 2

\


What should I do now?

Thanks, CD

CD, please follow these steps to post crash log info so the team can take a look.

Hi

I’ve tried what you suggested but I can’t follow any of the steps coz Dorico wont run. I’ve run the suggested script in the terminal but it doesn’t make any difference.

I can’t generate a crash log because Dorico doesn’t load. Is there any other way of generating one (it doesn’t get past the initial splash screen so there’s nothing I can do from Dorico itself)

OS is Mojave 10.14.3

CD