Dorico SE has Essential Components Not Found After having installed them

Dorico
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1

I have followed the steps of installing Steinberg Download Assistant and using that to install Dorico SE 6on the Windows 10 computer.

I’ve activated it through Steinberg Activation Manager.

The programs are installed in a local admin account on the computer, username “teacher”.

Whenever Dorico starts, it gives the warning:

image
image505×266 9.52 KB

I’ve reinstalled these through the Download Manager, but there’s no change.

I’ve looked through other forums for troubleshooting.
I’ve cleared the Audio Engine Cache and restarted Dorico
I’ve tried updating permissions as admin on command line:
icacls C:\ProgramData\Steinberg\Content /grant *S-1-5-32-545:RX /T

I’m not sure what the next troubleshooting step should be.
I’ve exported a diagnostic report

Dorico Diagnostics.zip (161.0 KB)

2

Welcome to the forum @asa.merrigan

Thanks for the data, I will take a look and come back to you soon. A little patience please.

3

Hello again, so the logs show that Dorico really only recognizes a tiny part of the sound libraries. Let’s check what is actually there by doing following:

  • Open a Command Prompt and copy & paste the following command
dir /S /Q /N C:\ProgramData\Steinberg\Content > %userprofile%\Desktop\SMTGContents.txt

  • After pushing the Return/Enter key on your Desktop the file SMTGContents.txt should be found

  • Please zip it up and post here

You can launch a Command Prompt by clicking on the Windows icon on your taskbar and then typing the letters C, M and D and then hitting the return/enter key.

4

I’ve ran the command prompt as administrator from the computer. I’ve attached a zip of the results.

SMTGContents.zip (5.2 KB)

5

Thanks for the data, @asa.merrigan

You have most of the content installed, but a lot of it in the wrong place.
Instead of demangling all the cables and things, I’d recommend to first delete the folder

C:/ProgramData/Steinberg/Content

And then using the Steinberg Download Assistant to “Install again” all content.

The alternative would be to look at every single file and folder and have a look where it actually belongs to . Very tedious and nerve wrecking.

I know, both alternatives don’t sound nice, but the easier one is the first.

And then for both alternatives you need to run that icacls command again (and make sure you run the command prompt as administrator)