Dorico won't load properly

Dorico
1

I have recently had occasion to clone the hard drive of my main computer to my laptop while the main computer was away for repair.
I have run Dorico succesfully in the past on the laptop in its original state as I use a USB eLicenser which I swap between machines.
This time with the cloned drive I got a message saying that the eLicenser software needed upgrading, which I duly did and checked that that my licenses were recognised.
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However, when I came to load Dorico it appeared to start(revolving circle for a short while) but nothing appeared on the screen. When I checked with Task Manager, Dorico appeared to be loaded in the background but not as a running application.

Dorico2.png
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I then checked with eLicenser control and it didn’t show any valid licenses.
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I have tried uninstalling and reinstalling both eLicenser and Dorico but get the same result.

I would be grateful if anyone can help me with how to proceed to restore Dorico on the system.

2

Sorry to hear you’re having problems getting Dorico back up and running. My first suggestion would be to use the Soft-eLicenser reactivation process, which should allow you to get a new activation code so that you can get Dorico back up and running again. Log in to your MySteinberg account, and you’ll see a big red ‘Reactivate’ button at the top of the page: click that and follow your nose and hopefully all will be well.

3

Thanks for your input on this Daniel, especially at such a busy time. I finally got Dorico to load properly by (as your suggestion) deleting the Steinberg folder in %appdata% and reinstalling Dorico from scratch.