Dorico won't run if Cubase is running

Dorico
1

Apologies if this has already been reported, but I couldn’t find it anywhere.

I have found that I always have to run Dorico (Pro v5.1.81.2225) first, then Cubase (Pro v14.0.10 Build 144). Otherwise Dorico won’t run. I get this:

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If I click ‘Relaunch’ nothing happens.
Any ideas why this is?
I think it started with the first version of Dorico 5…

Rob

2

If the Cubase audio engine claims exclusive control of the sound card, that will deny Dorico access, and Dorico doesn’t like that.

3

Maybe. But strange that they both work fine if I run Dorico first.

This is my Audio System setup. Anything you can see wrong here?

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4

This looks like more of a licensing thing than an audio problem.

Can you launch the Steinberg Activation Manager manually at this point?

Are Cubase and Dorico both licensed correctly (as far as you can tell)…?

5

No, I can’t. I get this:

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7

Then it is probably best to create the Diagnostic report and attach it here for the team to look into.

8

To me it appears as if something crashes or stalls the Steinberg Licensing service. This has nothing to do with exclusive control over the audio device.

I would run the Steinberg Download Assistant for one time. Because it will then also look for updates of the Steinberg Common Environment components to which also the Steinberg License Service belongs to and automatically install them. Once the Download Assistant launched, you simply just reboot and then see how it behaves with Dorico and Cubase in parallel.
If still a problem, please choose in Dorico from the menu Help > Create Diagnostic Report and post the corresponding zip file here. Thanks

9

I’m rather surprised to say that appears to have worked! Well, I got into Dorico having already opened a project in Cubase.
I didn’t notice the Steinberg Download Assistant do anything. (This was yesterday. I shutdown my PC overnight.) And I have certainly run it many times while I’ve had this problem with Dorico v5.
So, thank-you! I am currently tentatively happy :slightly_smiling_face:
But I wouldn’t be surprised if it happens again… :wink:

PS. Is the Dorico diagnostic report likely to say anything about previous failures?

10

10 last ones if I remember correctly.

Jesper

11

I tried uploading the current report but it’s over 7MB and there appears to be a 4MB maximum… :slightly_frowning_face:

Any suggestions what I should leave out?

12

Or send directly to u dot stoermer at steinberg dot de

13

Sent…

14

Thanks for the data, @Robert_Davis .
There are no crash dumps contained in the diagnostics, but I can see error messages in the logs where the Activation Manager tries to contact the license server but gets no answer. So it must be something along that line, but can’t really track down exactly.
Let’s leave it like it is, but if the error returns, please get in touch immediately again.

15

Yes, I noticed those too.

Thanks all for your helpful suggestions.

I still can’t quite believe it’s been resolved. So, I await the next failure, when I’ll be back in touch… :slightly_smiling_face:

16

I’m afraid it happened again today.
I’ve sent some diagnostics reports…

17

I suspect Ulf is too modest to boast here that he solved it. But he did!

The problem turned out to be that Cubase was running as administrator. I have no recollection why. But the upshot is that when it contacts the License Engine, this too will be running as administrator. This is indicated by this entry in the Steinberg Activation Manager diagnostic report file:

“[warning] [31868] The process SteinbergLicenseEngine.exe is running with elevated privileges!”

So poor lowly Dorico can’t get a look-in!

Thanks Ulf - you’re a star!

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