Download access code already consumed by another user

Today after using Cubase 11 for quite a few months , all my halion sonic sounds were stopped by a message saying no license found. check with download assistant, now down load assistant says code is already consumed by another user.
all my work and projects are stalled


Are you talking about HALion Sonic or HALion Sonic SE, please?

HALion Sonic SE is part of Cubase license.

Is your Cubase sitting on the USB-eLicenser or in the Soft-eLicenser?

Make sure, you Sign In with the same credential, you have your original MySteinberg account, please.

Hi Martin,
I reinstalled Halion sonic SE3, restarted my computer ( Asus G7, win 10, gaming laptop) Now all are back as before.
I have tried to get the upgrade DAC for Cubase pro 12 several times, as I am grace period eligible but as the new window says, look for the email with DAC and a download link , but nothing arrives…
Yes I sign in with my same Steinberg id.

Thanks for your assistance so far.


I’m glad you sorted it out.

Please, get in touch with the official Steinberg support.

A post was split to a new topic: I just bought a new yamaha mixer mgxu16, but there’s no activation key for Cubase AI!?