I’ve been unable to activate Dorico 5 so far. Here’s how I understand it:
- I’ve had a valid license for Dorico 3.5 (eLicenser)
- I upgraded successfully to Dorico 4 a year ago
- at some point I changed the email linked to my Steinberg account (might be relevant)
- I’ve just bought the upgrade to Dorico 5. Now when I try to enter my DAC for Dorico 5 it says I’ve bought the upgrade without owning the original product. If I try to enter the DAC for Dorico 4 it says it was already used by another user. So I’m stuck. To be complete none of the Dorico 4/5 licenses appear in my Steinberg account, only the old 3.5.
I’ve tried reinstalling SAM as suggested somewhere else by Daniel, to no effect.
Additionally there’s no way to file a support ticket, when I try to do so it just crashes to the home page. Could someone from tech support reach out to me ? Thanks a lot.