Download Access Code + email change

Dorico
1

Hi,

I’ve been unable to activate Dorico 5 so far. Here’s how I understand it:

  • I’ve had a valid license for Dorico 3.5 (eLicenser)
  • I upgraded successfully to Dorico 4 a year ago
  • at some point I changed the email linked to my Steinberg account (might be relevant)
  • I’ve just bought the upgrade to Dorico 5. Now when I try to enter my DAC for Dorico 5 it says I’ve bought the upgrade without owning the original product. If I try to enter the DAC for Dorico 4 it says it was already used by another user. So I’m stuck. To be complete none of the Dorico 4/5 licenses appear in my Steinberg account, only the old 3.5.

I’ve tried reinstalling SAM as suggested somewhere else by Daniel, to no effect.

Additionally there’s no way to file a support ticket, when I try to do so it just crashes to the home page. Could someone from tech support reach out to me ? Thanks a lot.

2

Your problem is related to the email change, have you looked at this document on the support site

Maybe that helps you getting access to your data again.

1 Like
3

Hi Juergen, thank you so much for replying. I’m contacting Asknet hoping they will solve my problem. I’ve been a loyal customer from day one so I’d hate to be locked out because of an email change. I’ll come back and post the outcome here.

Thank you!

4

Clement, if you send me a private message here on the forum including both your current and your old Steinberg ID emails, I’ll see what I can figure out.

1 Like