I recently bought the anniversary Cubase13 to restart my old hobby that I did about 40 years ago with Steinberg Pro24 on the Atari1040ST computer. Today I opened the package with the Download Acces Code and started the installation on my Windows10 HP computer. In the download assistant I entered the Download Access Code and was surprised by the message “Download Access Code is already consumed by another user”. I did an uninstall, reinstalled it again but now first downloading and installing the cubase .exe files and some plug-ins. Same result. It seems that sone one has Hijacked my code. Searching on the internet I found that in 2021 some same problems occurred with other Steinberg software. Reseller is Music Store. The package that I received was new and not opened before. Soooo What to do to make music soon???
Hi and welcome to the forum,
Please, get in touch with your local Steinberg support.
Hi there, I am writing a ticket at the moment