Download Acesscode taken (used it on my first device)

Hey everyone.
I submitted a ticket already but it has been 10 days so far and no one is answering so i wanted to ask this here.

Problem: Download access code already take, since i used it on my laptop i just reset. I didnt connect it to my cubase account.

So basically i bought an audio interface. And it has a cubase version with it. To be ore specific it has a download access code. I used it a a few months ago, but had to reset my laptop and discovered that i couldnt reinstall cubase.

So what can i do now?

All replies appreciated. Have a great day and best regards!