Download Assistant crashing on start or shortly after startup

This started happening in recent weeks, as I am continuing to install components on an i7 macOs Monterey laptop. Everything app wise is already up to date and Dorico is working with default VSTs. Download Assistant has already updated itself previously multiple times successfully so it should be the up to date version itself. I always shutdown/poweron so it is unlikely to be some process that is previously stuck, because this was a fresh startup. I disregarded these occurrences in the past as Assistant has started up after subsequent runs of the app (I guessed it might be a very spotty network connection but probably not). But today (with solid wifi) it crashed 3 times in a row: twice at startup and once after starting to download full Iconica.

I probably do not have time to debug further, I have a deadline at present. I can continue for now with this crashy behavior…

I wonder if it is related to using a slow SSD, so maybe something internal is timing out then crashing.

I would give it a try and download the most recent version of Download Manager directly from the Steinberg Site:

It is already the up-to-date version, I would guess. It always updates itself eventually and previously updated itself.

Do we know that the latest versions will still reliably run on Monterey?

Another crash (after running for 20+ mins) while downloading a large chunk of Iconica and in the ‘Verifying’ step.

Because this crash went to the ‘report to Apple?’ os reporter, I copied the log and will attach it here. I assume it doesn’t have any secret information. If so, the Dorico team can delete this message and/or attachment.

download assistant crash report.txt.zip (13.8 KB)

Hi @superblonde ,
thanks for the crash report.
I will forward it to the team that developed the Download Assistant.

The latest update (i.e. today) had a different error window (I didnt capture it) after the Assistant updated itself, something about ‘eLicensor couldn’t connect’ or update or something. I don’t know what that means, but I don’t have my dongle attached presently, if that is required (it shouldn’t be, I guess).

The Assistant later crashed multiple times while I still attempt to install remaining VST’s. (This is not blocking my current work, but it is not nice.)

Hi @superblonde , would you please choose from Dorico’s menu Help > Create Diagnostics Report and attach the resulting zip file to a reply here? Thanks.
And also the latest crash files of the Download Assistant, please.

Dorico Diagnostics.zip (879.9 KB)

download assistant crash 20240221.txt.zip (13.7 KB)

download assistant crash 20240221 number2.txt.zip (14.7 KB)

download assistant crash 20240221 number3.txt.zip (13.2 KB)

download assistant crash 20240221 number4.txt.zip (16.7 KB)

I noticed now that the update left the eLicenser install mounted, perhaps because of this eLicensor install error. I will run it later to see what happens, with dongle attached. I assume it is not proper for the Assistant auto-upgrader to leave it mounted, even in case of error.

Normally the Steinberg Download Assistant is the recommended tool for downloading Steinberg software. Well, in your case this is not reliable, so I propose you use instead the direct download links from our website here.