Download Assistant Workaround Win11 Pro (External Drive)

Steinberg Lounge
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I’m posting this hoping it will help someone else. I’ve seen a few posts on this topic but no solution that worked until I just happened to hit the right buttons in the right order.

Error: An Error Occurred while downloading xxxxxxx Try Again Later.

Looking in the logs, I’ll see error lines like this:
2024-11-05 00:27:28.208 INFO 13364 — [ForkJoinPool.commonPool-worker-2] n.s.e.d.d.a.DownloadArtifactServiceImpl : stop() downloadArtifact: SMT_025_FM_Lab.vstsound State: ERROR_UNKNOWN

I am on Windows 11 Pro.
I have tried:

  1. changing compatibility mode
  2. Elevating the Privileges for the shortcut
  3. Elevating the privileges for Aria2.exe
  4. Allowing the Download Assistant through firewall
  5. Allowing Aria Through firewall
  6. Changing Write permissions for different Security Principals (System, Users, etc) on the drive

I am trying to use an External USB3 Drive to hold the downloads.

I tried changing back to the default location for downloading.

Oddly, I noticed when I changed it BACK from the default to the preferred location it will work.

So, I have set the download location to the default. After I get the Download Error message, I change the location to my preferred location on the external drive.

The downside is I still have to manually update the Download Assistant Dependencies (Activation Manager, Media Bay, etc). I also have to do this swapping of location dance PER PRODUCT.

However, it does seem to get me through the installation process. Especially since I can’t seem to find a manual installer for the Absolute VST6 Collection, I’m finding this a critical work around for me.

I realize this is a pretty specific situation, but I hope it will help someone get around the pesky Download Failed Try Again Later message that seems to crop up for a few of us.

1 Like
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Hey thanks for the tips, I am in a similar situation on Windows 10, just made a post in another thread here about it.
Nothing is working for me including changing the download location.
I’ve resigned myself to downloading manually for now until it’s fixed.

Edit: I have Absolute 6 too. You would just need to download each included item seperately as there is no single download link like you mentioned. Although there seems to be no manual download links for certain things. I would need take a look again to confirm.

Edit 2: Padshop 2 and Retrologue 2 don’t seem to have manual download links.

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Heya,

I had a similar problems and fixed it the way the OP and only on ONE of my Windows 11 machines.

I DID go ahead and update Java to the latest runtime from Oracle and it seems to have fixed it.

Might be worth a try.

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Thanks Zachary,
Funnily enough the past two days everything has started working again as it should. Too bad I already downloaded most things manually. :neutral_face:
Steiny must have done some work on the backend.
I’ve made a note of your suggestion, might work the next time something goes wrong. :+1:

5

still broken for me but something is changing…

opened 3 times, 1st 2 times it tries to update the Download Assistant components but failed. On the 3rd atempt it updated a Visual C++ redistributable… and then it seemed to go through… but the inability to download is still there.

Have re-booted but the error is still there. “Please try again later”

When you try to start a download from Download Assistant is it normal that you then get a pop-up for system access for “Steinberg Installer Helper.exe” … I don’t think, don’t remember this from before.

After failing Download Assistant is also unable to cancel the downloads… so when you cancel every attempted download will be hung in the status “Cancelling…” So that needs fixing too. Does anyone know if uninstalling Download Assistant will clear up these hung states so that it is a clean re-install ?

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for me the folder “Steinberg” in my users/(usr_name)Downloads hadn’t be created… and it still took 3 atempts before the download finally worked. Manually created folder… re-start DA, atempt, cancel, restart DA, cancel, restart DA and eventually it starts to download.

So check your Target Folder which is displayed greyed out in the DA. Something sort of obvious but it’s certainly a failure of the installation of Download Assistant in my case. And then keep perservering with cancelling the failed downloads and re-starting etc…

Prior to this I also did a log-in/out of my account for good measure and remember to hit the check-mark the security pop-up of the Browser to always allow access, don’t know if it’s relevant but maybe I missed that initially, I can’t remember.