Sorry if this has been mentioned, but I’ve scrolled through the other posts and can’t find it yet.
I just bought at product that came with a free download of Cubase. I followed the instructions, inputted the download access code and it was recognised and accepted. I was told to click a link to begin the download.
However the download link that Steinberg provided doesn’t work at all. I’ve seen on my profile that it’s registered but not activated. None of the links work - nothing at all happens when I click. Furthermore I’m told the access key has now been used so I can’t even restart the process.
In addition, the support request page on this website has a major issue - you can’t submit the form without selecting a product. However the drop down list has no options in it and you can’t type in the box. As such it’s impossible to successfully submit a support request.
I’m really disappointed. I’ve been back to the shop where I bought it who are say I have to take my problem up with the software providers.
Any help or advice would be much appreciated. I’m on here because it doesn’t look like there’s any other way of getting in touch with Steinberg short of trying to make an expensive international call (their UK number seems to be in Ireland or somewhere).