This is my first post in the Steinberg forum so I hope I am posting this in the right place.
I recently upgraded from Cubase version 5.5 to version 7. The upgrade was purchased directly from Steinberg online. Since it was all done electronically there was no hard copy manual or user guide, just an email purchase confirmation containing an upgrade code that I have installed in my USB eLiscencer and a download link to the Cubase 7 install files.
My problem is that whenever I log onto MySteinberg and try to get the update to version 7.0.4 from selecting the link to “Download Software with Access Code”, I get asked for a 25 digit code that I need to input before I get to the actual download area. It says that I can find my Download Software Code in my owners manual or on a sheet as part of the product package. As I said above since I have neither of these I was wondering if anyone can help me out and let me know where my download software access code is located or how to go about getting one from Steinberg.