Download through Steinberg download assistant fails

Virtual instruments HALion
,
1

Hi,

Am trying to download the 28Gb Halion 6 package through the Steinberg Download Assistant. The download keeps disrupted with the error

"An error occurred while downloading “Halion 6.0.0 full”.
Please try again later.

One solution suggested to change the default download location to other than the default one. I tried that also, but still download keeps failing. Sometimes, it reaches upto 23Gb and fails. When I retry, the downloaded content jumps back upto 18Gb and restarts, but never crosses 23Gb.

Am not able to attach the logs as the forum page says “invalid extension”.
So, copy pasting the content below.

Any help would be really helpful for me.


Thanks,
Joseph

------------------------------- log content ---------------------------------
Log started 11/24/2018 at 11:38:17
Preferred installation mode : qt
Trying to init installer in mode qt
Mode qt successfully initialized
[11:38:20] Active component: ‘component_programfilesfolder_32_sda’
[11:38:20] Inactive component: (‘component_ariafolder’)
[11:38:20] Active component: ‘component_startmenu’
[11:38:20] Inactive component: (‘component_applicationsfolder’)
[11:38:20] Inactive component: (‘component_applicationsupportfolder’)
[11:38:20] Active component: ‘component_installerversionfile’
[11:38:22] --------------------------------------------------------------------------------------------------------
[11:38:22] project.version: ‘1.14.5’
[11:38:22] platform_name: ‘windows’
[11:38:22] installer_is_root_install: ‘1’
[11:38:22] project.createUninstaller: ‘1’
[11:38:22] project.allowedLanguages: ‘en de es es_AR fr it ja pt pt_BR zh_CN zh_TW ru’
[11:38:22] system_locale: ‘en’
[11:38:22] installation_language_code: ‘en’
[11:38:22] system_username: ‘admin’
[11:38:22] env(USER): ‘’
[11:38:22] system_temp_directory: ‘C:\Users\admin\AppData\Local\Temp’
[11:38:22] installer_command_line_arguments: ‘’
[11:38:22] installer_ui: ‘gui’
[11:38:22] installer_interactivity: ‘normal’
[11:38:22] installer_ui_detail: ‘qt’
[11:38:22] project.buildTag: ‘IB: 17.7.0-201707241554’
[11:38:22] --------------------------------------------------------------------------------------------------------
[11:38:22] exit_code_success: ‘0’
[11:38:22] exit_code_operatingsystem_is_too_old: ‘101’
[11:38:22] exit_code_elicenser_is_in_use: ‘102’
[11:38:22] exit_code_incompatible_dotnet_version: ‘103’
[11:38:22] exit_code_multiple_installer_instances: ‘104’
[11:38:22] exit_code_cancelled_by_user: ‘105’
[11:38:22] exit_code_unknown_error: ‘110’
[11:38:22] payload_extraction_folder_path: ‘’
[11:38:22] --------------------------------------------------------------------------------------------------------
[11:38:22] windows_os_name: ‘Windows 10’
[11:38:22] windows_os_version_number: ‘10.0’
[11:38:22] minimum_required_system_version_windows: ‘6.1’
[11:38:22] minimum_required_system_name_windows: ‘Microsoft Windows 7’
[11:38:22] programfiles_32_sda_payload_foldername: ‘ProgramFiles’
[11:38:22] programfiles_32_aria_payload_foldername: ‘ARIA’
[11:38:22] sda_sub_path: ‘Steinberg/Download Assistant’
[11:38:22] aria_sub_path: ‘Steinberg/Download Assistant/3rd Party/optional’
[11:38:22] installdir: ‘C:\Program Files (x86)/Steinberg/Download Assistant’
[11:38:22] --------------------------------------------------------------------------------------------------------
[11:38:22] --------------------------------------------------------------------------------------------------------
[11:38:22] installer_command_line_arguments: ‘’
[11:38:22] commandline_option_is_active_extract: ‘false’
[11:38:22] payload_extraction_folder_path: ‘’
[11:38:22] commandline_option_is_active_overwrite: ‘false’
[11:38:22] --------------------------------------------------------------------------------------------------------
[11:38:22] ENTER showErrorAndExitIfSoftwareIsInUse()
[11:38:22] ENTER validatedActionGroup - actionList - throwError
[11:38:22] INFO: isSDARunning() - windows - SDA is running: false
[11:38:22] EXIT validatedActionGroup - actionList - throwError
[11:38:22] EXIT showErrorAndExitIfSoftwareIsInUse()
[11:38:22] An older (or no) version is installed; starting installation phase.
[11:38:22] Current version: 1.14.5
[11:38:22] Installed version: 1.14.5
Preparing to Install
[11:38:57] ENTER showErrorAndExitIfSoftwareIsInUse()
[11:38:57] ENTER validatedActionGroup - actionList - throwError
[11:38:57] INFO: isSDARunning() - windows - SDA is running: false
[11:38:57] EXIT validatedActionGroup - actionList - throwError
[11:38:57] EXIT showErrorAndExitIfSoftwareIsInUse()
Preparing to Install
[11:38:57] readyToInstallActionList() - component_ariafolder
[11:38:57] Active component: ‘component_ariafolder’
[11:38:57] INFO: component_installerversionfile - readyToInstallActionList() - installer_version_file_destination_parentdir_path: ‘C:\Program Files (x86)/Steinberg/Download Assistant’
[11:38:57] INFO: component_installerversionfile - readyToInstallActionList() - installer_version_file_destination_filepath: ‘C:\Program Files (x86)/Steinberg/Download Assistant/Installer.ini’
Unpacking files
Unpacking files
Unpacking files
Unpacking files
[11:39:19] INFO: component_installerversionfile - folder actionList()
[11:39:19] defineAdditionalUninstallationPaths()
[11:39:19] ==================================================
[11:39:19] Current list of additional uninstaller paths:
[11:39:19] variable_name: ‘additional_uninstaller_path_1’
[11:39:19] one_additional_uninstaller_path: ‘C:\Program Files (x86)/Steinberg/Download Assistant/Installer.ini’
[11:39:19] ==================================================
[11:39:19] postInstallationActionList() - component_ariafolder
[11:39:19] Active component: ‘component_ariafolder’
Creating Shortcut for Uninstall Steinberg Download Assistant
[11:39:19] defineAdditionalUninstallationPaths()
[11:39:19] ==================================================
[11:39:19] Current list of additional uninstaller paths:
[11:39:19] variable_name: ‘additional_uninstaller_path_1’
[11:39:19] one_additional_uninstaller_path: ‘C:\Program Files (x86)/Steinberg/Download Assistant/Installer.ini’
[11:39:19] variable_name: ‘additional_uninstaller_path_2’
[11:39:19] one_additional_uninstaller_path: ‘C:\Users\Public\Desktop/Steinberg Download Assistant.lnk’
[11:39:19] ==================================================
Creating Uninstaller
Creating uninstaller 25%
Creating uninstaller 50%
Creating uninstaller 75%
Creating uninstaller 100%
Installation completed
Log finished 11/24/2018 at 11:39:26
[11:39:28] Creating Desktop shortcut
[11:39:28] exitWithExitCode: ‘0’

------------------------------- log content ---------------------------------

2

Hi,

I could not find a generic forum, hence posted. If there is a more appropriate forum, kindly point it out, as am stuck on the download failure for nearly 2 days now.

Thanks in advance for your support.
Joseph

3

Hi. I have the same problem, and i’ve been trying to download from 2 differents computers and browsers. No success. I thought it was a kid of local problem, but by now, can we intend that issue is coming from their Steinberg’s Servers?

I’ve also tried with that link:

http://download.steinberg.net/automated_updates/sda_downloads/Cubase-10-10.0.5-eae2fd72-13bf-4323-9cf5-bf4ee56a90a2/Cubase_10_Installer_win.zip

No success. :frowning: :frowning:

4

Same Problem here.
Get Errormessage but not the installbits of Halion Sonic.
Will try to setup a support request as it seems that there is something broken.

Keep you informed if I get some hints.

5

I have also failed to download Cubase Elements 10 - 3 or 4 times within the Download Assistant, straight from browser using the link, and within a 3rd party download manager. All of them fail at consistent times, and I suspect it’s their server that’s the issue.

6

Trying to download Cubase 10 Pro, failed on 20Gig partly downloaded file is on my Hard drive but now the download assistant has restarted from the beginning, ive had this thing downloading since yesterday WTF???

7

This is disturbing. In the C10 presales forum I asked specifically that if the download is disrupted will it pickup from where it left off:

I’ve been downloading C10 over three nights so far and have 12 gigs downloaded. I’ve had three “failed” warnings but each time I’ve started up the download it has pickup from where it left off.

8

Hi All,

I’m experiencing the same issue with Cubase Elements 10 (attempting to upgrade from 9). I attempted this twice and as I’m not using fiber optic broadband it is particularly frustrating.

'An error occured while downloading ‘Cubase Elements 10.0.30 Full and Update Installer’.

As with others experiencing this issue. I got close to the 15.7Gb level of data and received the error message and the installer returns to zero to begin the process anew.

If anyone has been offered or worked out a fix for this please let me now.

Thank you,

Tim

9

I’ve been experiencing the same issue for years now. ALL downloads from ANYWHERE on Steinberg fail across Edge, Chrome AND Firefox.