Hello, I have purchased an interface a couple of months back. It came with Cubase elements LE 6. During the trial period I purchased the Cubase 7 update my new update status is showing active. Now my trial period has expired and I am having the hard time bringing up the 7 from the LE 6. I need a little help please.
Probably just LE 6.
What trial period?
What exactly did you purchase? What do you mean by “my new update status is showing active”?
Here’s where I really get lost.
I currently have Cubase LE 6 it came with my focusrite interface, the LE 6 must have been a demo. I purchased the update and now I don’t know how to activate my updated purchase witch is the elements 7.
Okay, that’s a little bit better.
So you never activated your LE 6?
Is your (I’m assuming “soft”) eLicenser registered in your MySteinberg account? Does it show any licenses?
Your LE 6 license needs to be active in the eLCC application in order for your Elements 7 upgrade license code to be accepted.
Thanks everything was valid. Now my next question is how do I retrieve the activation code for the Cubase 7 update? I believe that is the last thing I need before I can get started.
You should have gotten an email after purchasing the update to 7, containing the activation code.
I have an activation code but for some reason it doesn’t work. It keeps telling me that I don’t have anything to update it from. Does that mean I have to purchase the software by its self now? Can you help me retrieve a new activation code for the software?
Then you should return to Scab’s answer, cause if there’s mothing to update you obviously never acvtivated LE 6.