[dupe] usb eLicenser won't register

[Duplicate thread https://www.steinberg.net/forums/viewtopic.php?f=226&t=100491]

i am having trouble registering my usb eLicenser.

I eventually managing to download a new eLicenser control centre (after having trouble with my software) and register a new soft eLicenser.

i am now having trouble registering the usb eLicenser.

after initially changing information when I first set up Cubase the system now has both elicensers registered under different names.

this is the message that appears when I attempt a registration:
This eLicenser number has already been registered by another user.

how can I fix this fault.
it is impossible to use the software properly i.e. vst transit, if I don’t have a functioning account.

any advise would be greatly appreciated.