Not sure if this is the best form for this request for help - forgive me if I am in the wrong place. I have filled out a request for support form and sent it to Steinberg, but, having had previous experience of Steinberg Support, I thought I would run the problem past some of my fellow users as well.
I am Director of Performing Arts at a School in the UK. We have 30 licences for 5 essential, and around 16 licences for 6, 6 artist, 4 and 4 studio (mixture with upgrades etc.).
I have a testbed system running under Win 8. Using both V6 and V4 I was experiencing problems with the e licencer software that came with 4 and 6 - Cubase would simply not function properly - no error messages- eventually I would get DCOM errors from the elicencer software. Suspect the (regular) calls to the elicencer were unsuccessful - hence Cubase’s erratic behaviour. Looked on the Steinberg forums and spotted several posts that suggested that under Win 8 the best approach was to upgrade the elicencer software to the latest version (22.214.171.1247). Did so; however now the new version of the elicencer refuses to recognise either of the dongles (for both 4 and 6). The dongles are fine - they have the licences on them - I can happily see the licences on my macbook - elicencer (126.96.36.19959). The USB ports are fine - noise when inserted and memory sticks work OK.
I would very grateful if someone who knows much more about this than me could suggest a fully working version of the elicencer software for win 8 and perhaps direct me to it. As you can imagine the thought of 16 systems demonstrating erratic failures all at the same time is not attractive in a teaching environment.
Sometimes I think the user community pays a high price for Steinberg’s software security when compared to other suppliers’s solutions.
Many thanks to anyone who takes the time to read this and offer any help.