I did install Cubase Pro 10.5 on my just received “SCAN UK” new daw aimed machine.
I did a e-licenser maintenance passage to update dongle in respect to this new pc.
When I start cubase pro 10.5 after few secs it reports the error “eLicenser Control - Application Audio Alignment Component has caused the following error: Connection To Protection Device Lost”). After this, if I continue the startup of Cubase, I obtain unpredictable results, in most cases with Cubase stopping to work while loading a project, or when I work in it.
I’ve tried to delete e-licenser app, and reinstall, executing the maintenance: nothing has changed
Support areas and forums relates this error to something requiring a dongle replacement (in effect I use a quite old blue dongle): I’ve ordered a new dongle, but I’m not sure what I’m supposed to do to effectively fix the issue
Can you help me to overtake the situation ? I’ve asked a week ago to the Steinberg support, but no one yet answered despite I’ve uploaded additional screenshot and highlighted this issue as problem (I’m blocked)
many thanks in advance