Hi, every time I open Cubase I always get these two error messages on the startup. The good thing is, it doesn’t seem to have any affect on my ability to open the plugins I own, but it gets very annoying constantly getting these messages, and I have to click “okay” on each message before Cubase will load up.
I moved all my computer components to a smaller computer case with a new motherboard about half a year ago and I’ve been getting this message ever since. I probably should have asked for help sooner, but like I said, I can still run my plugins. But how can I fix this so that I stop seeing these error messages?
Open the eLicenser Control Center and run Maintenance Tasks.
If that doesn’t help, go to your MySteinberg and click the Reactivate button.
https://www.steinberg.net/index.php?id=9073&L=1
This will create new activation codes which you’ll have to activate.
Actually, I think I forgot to mention that I have the USB dongle. So it’s a hardware elicenser, not a software one.
I tried the first option you gave (perform maintenance tasks) and it didn’t work. I think I had to open as admin too. But, it also gave me another option when I first loaded to “repair the software elicenser”… However, every time I tried that, it said it failed. What’s interesting is that it only gave me that option when I didn’t open the app as admin. When it failed, it told me to run as admin, but I just never could get that option when I ran as admin…
Then I tried the second option and it only let’s me re-activate a software elicenser which I don’t have. When I select “reactivation” it reads: “There is no Soft-eLicenser to reactivate.”
Just uninstall, reboot, download latest elicenser and re-install as admin
Hello OxygenBeats,
as your Soft-eLicenser doesn’t seem to contain any valuable licenses, I suggest to simply delete its license container file.
This will prevent the Soft-eLicenser from even showing up in the eLicenser Control system, thus suppressing any error/warning messages related to the Soft-eLicenser.
In case you need to utilize a fully functional Soft-eLicenser in the future, simply run the appropriate application installer, and a new Soft-eLicenser will be created on your system.
The Soft-eLicenser storage file is named “SeLicenser.sel” and is located in this (usually hidden) system folder:
%PROGRAMDATA%\Syncrosoft\
Best,
Dirk
Dirk, THANK YOUUUU. This worked immediately! Such a nice, simple solution since I don’t even use the soft elicenser. I appreciate the help! Thanks again 
Raphie, thanks. That’s a good idea, it would probably work, but Dirk’s solution is much cleaner and much more convenient
