E-licenser issue. Reinstall, reactivation doesn't help.

Cubase
1

I have a UR 22 mk2 which seemed to be working perfectly on Sunday (I say working perfectly, being new to this I hadn’t actually recorded anything, but the screen was working and I was having a look at it all), but now has stopped working altogether. Every time I click on the Cubase LE AI Elements shortcut on my desktop I get the following message: No valid license found. The programme will quit now. Underneath there are two boxes. One says ‘Quit now’. the other says 'Start License Reactivation. I click on Start License Reactivation. I put my activation code into the box that appears and click on ‘Continue’ only to be told that my elicense was ok all the time. So I press on continue, again to be told that it is out of date. I am just going round in circles with this. Can anyone offer me some advice?

Thanks

2

Hi and welcome,

Try to start eLCC application as an administrator and trigger Maintenance. Does it help?

Can you see the license in the eLCC application after this?

3

Sorry. No, this hasn’t helped. I am still being told that the activation code is unknown. I try to reactivate and it still tells me that the activation code is correct. I try logging on again, only to be told again that it is not correct. I am just going round in circles.

4

Hi,

I would recommend to get in contact with official Steinberg Support then.