e-licenser problems

Cubase
1

For many years I’ve had an old version of Cubase SX (2.01) running with the e-licenser in one of the USB ports on computer.

Recently I bought a laptop and installed Cubase on it. The e-licenser connected to the internet, it worked.
I then installed the Arturia minilab USB keyboard, which also uses the e-licenser system for activation. The activation license downloaded onto the key, and this also worked.

I then plugged the dongle back into the same port on my old computer - and although the key flashes red and remains lit up, it is not detected. Consequently the licenses do not appear in the license centre, and Cubase will not start. I have tried plugging the key into different ports, but although it lights up, it is not detected.

Old computer: Win XP Home Edition, Service pack 3, Intel Core duo 2.72Ghz, 2Gb Ram
Laptop: Win 7, 2.3 GHz, 4G ram. Intel.

Could someone please with this as I have a performance coming up and lots of work to do on Cubase!
Many thanks
Nick

2

Make sure both computers have the “latest” version of eLicenser installed.

3

Thanks a lot, appreciated

Should I uninstall the old eLicenser program (syncrosoft) first, or just install over it?

Also - should I install and then connect the dongle, or install with the dongle connected?

4

Either/or

5

Open your eLicenser program, click on “Support” and then click on “Update eLicenser License Database.” Do this with your dongle connected so the program can indentify you.

6

Many thanks for your help!
Installing the new Elicenser program solved the problem.

All the best with your music

7

Glad to hear.