east west play doesn't play

When I open play in a project it doesn’t make any sounds, I can see the keys move and the activity in the transport device, when I try and select my sound card from the settings menu the ASIO drop down won’t drop down so to speak, it like all options under audio and midi have been greyed out

has anyone had this problem?

I don’t necessarily have that problem myself. Do you have a screenshot? Also, which version of Cubase are you using?