I am currently having a very bad feeling about buying Dorico licences.
I tried to buy one educational licence a week ago. I uploaded all the required documents. There was no indication on the web page on how to proceed after uploading the documents. I opened a support ticket on the “Steinberg - Customerservice” web site and got the answer that the documents will be looked at within “3 working days”. It is now one week later and I got no response. I responded to the to the support ticket and got the answer that the company responsible for support is not responsible for the handling of the ticket: “We are therefore only responsible for the order and delivery process.” So the “Steinberg - Customerservice” is not responsible for customer service?
I think this is only a users forum, but could despite that someone please tell me who is responsible for what and why is it so hard to buy licences?