eLC serial number not unique??

Cubase
1

Searched but couldn’t find.
Raised a support ticket, but wondered if anyone has had similar…

When performing Maintenance in the ELCC Steps 1-5 are OK, but Step 6 reports:
FAILED (Sending eLicenser Information)

with a pop-up:
“Unfortunately, the serial number of your Soft-eLicenser is not unique. Please contact your software vendor to solve this issue.”

Also when trying to register Cubase 7 I get an error:
“A problem occurred which prevented the information from being transmitted.
Error Code: 1003”

Internet access is available and anti-virus (AVG) is switched off.

System:
Cubase 7.0.0.
New clean installation of Win7 Sp1.
Intel Core2 Quad Q9650 @ 3.00GHz.
4GB RAM.
RME Fireface800, latest firmware/driver.
M-Audio Midisport8x8/s, latest driver.

Cheers!

2

I figured out the 1003 error was just caused by the license already being registered, so that’s ok. Still a bit mystified by the ‘serial number not unique’ error though.
Any ideas anyone?

3

It is that the database thinks you are trying to register again (from any location) and therefore calls a duplicate.

4

Thanks emotive, I would have thought the eLC software would be intelligent enough to give an ‘already registered’ message rather than a ‘duplicate: failed’ message. But I guess that’s just me! I’ll see what Steinberg support come back with (if they come back at all).

5

Hey! how did this all work out?
I am having a similar problem. I bought cubase7 online and it says i have 21 days left to fully activate it.
When I go to activate it the same problem occurs that you had… i am afraid in 21 days I am going to loose my purchase!

6

I am having exactly the same problem having tried to fully activate cubase 7 on a new computer. I assumed it was a problem because I had installed the software on a previous computer back in July 2014. However, having uninstalled the software from my old laptop, it has made no difference, and I still get the error message. I contacted support a couple of weeks ago on the subject and they sent me a ‘new’ activation code - which turned out to be a duplicate of my original code!

…Have written to support again today, so let’s see what they come back with!