I’d appreciate any help or advice that anyone can give me.
I’ve been looking on the forum and searching the Internet for few days but haven’t found an answer. If this has been answered somewhere else then please point me in the right direction and I apologise for reposting.
My problem is that my eLinceser dongle is no longer visible either in the eLicenser control centre, or in my PC’s control panel.
My PC is a HP Elite 575 and only about 3 months old, it has had no problems and does not have pirated software on it. I am using Cubase 6 which is also new and has had no problems.
All of this started when I tried to install a Korg Nanopad2. At first Cubase was working but it couldn’t see the Nanopad2. Then the eLicenser could not be seen by the eLCC.
I have run eLCC in overwrite mode, which fixed the problem initially but the problem (Cubase cannot see the eLicenser dongle) recurrs, and now when I try running eLCC in overwrite mode it does not fix the problem anymore and the dongle is not visible in eLCC or as a device in my PC’s control panel.
I have installed the latest version of eLCC. This has not changed anything. I have uninstalled it and re-installed eLCC, still no change, I have then run eLCC in overwrite mode again, no change.
I had of course uninstalled any Korg software and again performed the above steps.
I have tried the eLicenser dongle in different USB slots. I have performed the above steps with the eLicenser in various USB slots.
Now the eLicenser dongle is not recognsied by my PC at all. It lights up when I plug it in, but it is not visible to my PC.
Can it be that the Korg Nanopad software has somehow damaged my eLicenser dongle?
Is it the case that I will need to contact Steinberg about a new dongle or is there something I can do myself to fix this?
I have tried everything I can think of, several times. Any help, advice or direction would be much appreciated.